ITPN is looking to add an IT Business Analyst/Technical Writer to its marketing team based in New Town, Kolkata.
• Employ best practices in the technology marketing, analyzes existing and potential content, focusing on content reuse and single-sourcing opportunities
• Use industry-standard authoring and cloud publishing tools to produce finished products that include web and electronic publications
• Assist with the content lifecycle from ideation to publishing to analysis for pre-sales initiatives as well as ongoing education and engagement with current clients
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
• Design and implement comprehensive documentation solutions to assist prospects in experiencing a fast and seamless experience of the ITPN platform through multiple mediums including online documentation, user guides, and gifs/short videos.
• Identify and make recommendations for process and platform improvements that increase the efficiency and productivity of the product marketing and sales teams
• Liaise with and instruct designers and front-end developers to construct and launch new webpages on the marketing site that clearly communicate our value propositions and generate demand
• Provide reporting and analysis for departmental and executive review as well as any strategic tasks assigned by the Head of Product Development/CMO
• Bachelor's degree preferred
• Five years of relevant experience
• Strong to expert level Microsoft Office skills
• Proven experience as a technical writer in information technology
• Reasonable technical understanding and an ability to translate technical requirements and specifications into easily understood business concepts
• Experience with document management systems a plus
• Experience in working with subject matter experts and virtual teams
• Ability to complete tasks and assignments with limited direction
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