SES

Business Applications Engineer

System Engineer in Princeton, NJ

Posted 2019-10-21
Description

ROLE DESCRIPTION SUMMARY
The position is directly responsible for the management, operations and development of applications and
IT infrastructure solutions within SES (the group) and affiliated companies, as well as for IT project support
within the organization and customer related projects with a focus on applications dedicated to Messaging
& Collaboration. The incumbent will execute projects, support and maintenance within the Business
Applications delivery field by ensuring timely task and project implementation.

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS
 Install, configure, test and support application software, cloud environments and system
management tools
 Define and implement work packages to support and maintain the Business Applications system
architecture (hardware installation, networks, software deployment, client rollout, …)
 Install, maintain, monitor and document operating systems, application software and system
management tools
 Operate and support the system and applications monitoring environment and monitoring
applications

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 Implement continuous improvement and automation enablement of the IT on-premises and off-
premises environments
 Take on responsibility for timely implementation for assigned projects and activities
 Monitor and test application performance for potential bottlenecks, identify possible solutions, and
work with developers, network, security and other appropriate stakeholders to implement potential
fixes or improve features or performance
 interact positively with IT and business stakeholders
 Define and document tasks to ensure the Business Applications operation on the work level
including tasks like: failover switch and BCP support, client rollout, bug fix deployment, server
upgrades, new applications roll-out, features enablement
 Document environments and procedures
 Proactively ensure the highest levels of systems and infrastructure availability
 Deliver 2 nd Level on-call support to assist the SES teams on application or system issues including
outside office hours
 Take ownership of resolving assigned tasks and problems
 Execute work related tasks closely collaborating with other team members wherever necessary
 Provide input to the Senior Manager, Business Application for administrative and management
tasks
 Ensure that all systems selected or developed comply with prevailing IT Architectural Standards
including but not limited to security standards and Information Security policies
 Manage and measure the support for applications during and after implementation including the
resolution of all problems associated with their successful operation
 Evaluate application opportunities and threats by new trends and developments in and outside of
SES
 Stay up-to-date with state-of-the-art concepts and technologies, and use this knowledge to
analyse and maintain systems

COMPETENCIES
 Excellent team player with the ability to effectively interact at all levels of the organisation
 Strong organisational skills and ability to prioritise, meet goals and provide results
 Proven project management skills to take the lead on smaller change projects
 Effective analytical abilities
 High level of integrity and work ethic
 Ability to work internationally in a matrix-managed, results-oriented environment
 Ability to work effectively under pressure without compromising professional standards
 Excellent communication and presentation skills
 Self-motivated and demonstrate “doer mentality”
 Ability to clearly explain complex technical issues to non-technical people

QUALIFICATIONS & EXPERIENCE
 Bachelor's degree in Computer Science, Engineering or Information Technology
 Minimum three to five years of applicable professional experience

SES Proprietary and Confidential Page 3 of 3

 Sound technical understanding of the IT landscape and related technical skills as well as its
business applications
 Office 365:
o Azure AD
o AD Connect, ADFS
o Exchange Online
o Skype for Business online
o MS Sharepoint online & OneDrive for Business
o MS Teams, MS Groups
o MS PowerBI
o MS o365 E5 Compliance and security features (Azure Information Protection, Cloud
Security, DLP)
o Enterprise Mobility Management: MS inTune, VMWare Airwatch / Workspace One,
MDM/MAM

 General Windows landscape: MS Windows Servers, MS SQL, MS IIS
 MS PowerShell
 Backup/Restore
 Fluency in English, any other language is considered as an asset
 Willingness to travel internationally

OTHER KEY REQUIREMENTS / COMMENTS
Key performance indicator
 Measure deliverables on time, budget and spec
 24/7 Applications availability
 Measurement of level 2/3 application service desk requests
Main interfaces to other departments
 Business representatives to define business needs
 Demand Management to ensure new projects are addressed
 Work with Service Delivery to get appropriate infrastructure support for application

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