The Business Intelligence (BI) Cognos Administrator is responsible for the administration, configuration, developer support, and on-going support including on-call of the reporting and analytical solutions for the business community. The BI Systems Analyst II is responsible for the internal customer (reporting developers) facing activities of defining business requirements, proposing solutions, and validating that these solutions meet the needs of the business. The Business Intelligence (BI) Systems Analyst must have strong technical, analytical and problem-solving skills. The team member will have exposure to Cognos administration, data mapping, coding, ETL, metadata and report development. The job entails working with all aspects of Data Warehouse administration, business units and enabling groups. This team member must maintain relationships with the super-users (reporting developers) to understand and deliver their reporting requirements, and ensure that they are trained to use the applications in a way that will meet those requirements.
Administrate the BI applications. Provide a stable production environment that meets performance needs and make adjustments as needed. Resolve production issues in a timely manner including on-call support as needed and maintain audit/security.
Working with other internal and external resources, plan and manage BI system implementations and upgrades, license management, security, and future/additional product evaluations for the business intelligence applications as needed.
Create documentation for project status reports, timelines, project issues and risks, change requests, requirements, design, testing plans and test cases as needed for assigned projects.
Provide Business Intelligence Solutions Manager with regular and timely status reports and benchmarking metrics of projects, issues, system implementations and upgrades.
Communicate status of production issues with both the business and the Business Intelligence team in a timely manner.
Cross-train with and serve in backup administrator role for other Business Intelligence Applications team members. Coordinate with backup team members in order to provide seamless and consistent 4 X 7 system support.
Proactively develop, coordinate, and provide on-going training, functional, and technical direction to the super-users (content developers).
Define and document application best practices, required standards, processes, and guidelines regarding the use and administration of the BI tools. Standardize the development process for the content developers.
Research functionality and technical configuration within the BI systems supported by the BI Applications group and prepare recommendations for system improvements whenever possible.
Maintain and monitor all BI environments including development, test, production, and disaster recovery.
Knowledge of information technology systems, infrastructure and operations.
Must have working knowledge of Business Intelligence applications and BI data models.
Working knowledge of database software (Oracle, SQL Server, Informatica, Rapid SQL, etc.) as well as relational and OLAP database designs
Strong in the use of Microsoft Office software including strong ability to analyze data using Excel for reporting and data mining purposes
Strong people skills including the ability to interact with employees at all levels
Ability to meet expected delivery dates and the tasks necessary to achieve objectives.
Good computer skills and conversance in information technology issues.
Good writing and speaking skills.
Additional Knowledge Skills and Abilities
Must have strong SQL writing skills.
Experience in designing, developing, and administering Business Intelligence applications (e.g. Cognos, Business Objects, Tableau, Microsoft Power BI, etc.).
Ability to design and understand data processes including loading, transformations, mapping, etc.
Bachelor’s Degree Computer Science or MIS or equivalent work experience required
3-5 Years designing, developing, and administering Business Intelligence applications (Cognos Development/Administration experience is required). Experience should include maintenance and support activities, performance monitoring and tuning, upgrading versions, software configuration, business continuity and disaster recovery planning, and general IT processes such as Change Management, Configuration Management, Problem Resolution, and Incident Tracking. Required
5-7 Years combined experience in general data warehouse and business intelligence report development and training. Required
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