Gather customer requirements to provide innovative solutions and recommend system, product and process enhancements
Provide applications second-tier support for systems issue resolution including after-hours support as assigned
Implement business software and provide systems administration set-up and configuration
Coordinate with program development teams on software interfaces used by supported business applications
Work closely with internal business units to facilitate project completion
Provide documentation of business rules, functional specifications, and process interpretation for assigned applications, systems, and business solutions
Perform project planning, coordination and management on multiple projects
Interface with software vendors and suppliers in support of business application software packages
Communicate with managers and business partners on business systems and project statuses
Design and create production and ad-hoc reports
Knowledge of business processes for supported business groups
Knowledge of GM Financials core business functions
Knowledge of information technology systems, infrastructure and operations
Knowledge of security methodologies, policies, standards and best practices
Knowledgeable of best practices in information technology governance and regulatory landscape for financial institutions
Working knowledge of all system applications
Working knowledge of information systems and operations systems for supported business groups
Working knowledge of the consumer loan business
Working knowledge of the Corporate Business solution environment
Ability to meet expected delivery dates and the tasks necessary to achieve objectives
Strong people skills including the ability to interact with employees at all levels
Strong int he use of Microsoft software including strong ability to analyze data using Excel for reporting and data mining purposes
Excellent writing and speaking skills
Experience with data visualization concepts and tools
Good computer skills and conversance in information technology issues
Must be a self-starter and able to manage the investigations function with minimal supervision
High School Diploma with equivalent experience required
Associate Degree in computer studies or related business area preferred
Bachelor’s Degree in computer studies or related business area preferred
2-4 Years support experience in an IT environment and respective business area in analyzing and implementing applications systems required
Normal office environment subject to stressful situations
Strong focus on providing quality service to internal and external customers
Flexible schedule with possibility of working long hours including weekends/holidays; occasional overtime or split shifts may be required
Limited travel may be required to support business needs
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