Experfy

Conversational AI Specialist - Fortune 100 Client (Remote Position)

Software Architect in Remote

Posted 2019-08-26
Description

Currently looking for an experienced Conversational AI Specialist (Independent Consultant) to fill a remote on-demand contract/freelance opening with a Fortune 100 company located in the United States

Work you'll do:

You will manage and deliver components of client engagements that identify, design, and implement technology and creative business solutions for large companies. Key responsibilities will include:

• Architect, Position, Design, Develop and Deploy enterprise solutions which include components across the Artificial Intelligence spectrum such as Chatbots, Virtual Assistants, Machine Learning, and Cognitive Services

• Manage teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures.

• Identify business opportunities to increase usability and profitability of information architecture.

• Experience with program leadership, governance and change enablement.

Qualifications

• 3+ experiences developing and deploying voice and/or text conversational flows for virtual agents or virtual assistants involving IPSoft Amelia, Kore.ai, Nuance Nina, Amazon Lex & Alexa, Dialogflow or IBM Watson

• Experienced programming knowledge in both SAS and SQL, Operating system experience with UNIX and relational database knowledge such as ORACLE/TERADATA. SAS/Base, SAS/Stat, SAS/Macro preferred

• Strong knowledge of machine learning, deep learning, natural language processing, neural networks, dialog systems, dialog management, and natural language generation

• Experience with quantitative modeling (design, development & implementation)

• Experience with prototyping tools such as Sketch, Axure, InVision, etc.

• Expertise in linguistics

• Understands complexity of natural language and conversational experiences

Preferred:

• Bachelor's Degree preferably in linguistics, human-computer interaction, interaction design, communications, psychology, or closely related field

• 2+ years of consulting experience on AI projects

• Expertise in at least one functional application preferred (e.g., Virtual Travel & Hospitality Concierge, Virtual Product Specialists, Virtual Personal Shopper, Virtual Bank Teller & Advisor, Virtual Account Representative, Virtual IT Helpdesk Support, Virtual HR Specialist, Virtual Onboarding Advisor, On-the-job Task and Process Guidance, Corporate Policy Guidance, etc.)

• Expertise in 2+ domain preferred (e.g., Customer & Marketing, Finance, M&A, Operations, Pricing, Risk, Supply Chain, Workforce, etc.)

• Certification or expertise on at least one of the following platforms: IPSoft Amelia, Kore.ai, Nuance Nina, Amazon Lex & Alexa, Dialogflow or IBM Watson

• Experience in Technology, Media, Telecommunications, Consumer (especially transportation) and Financial Services & Insurance a plus

• Ability to work independently, manage small engagements or parts of large engagements.

• Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint).

• Strong problem solving and troubleshooting skills with ability to exercise mature judgment.

• An advanced degree in the area of specialization is preferred.

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