Red Ventures

Desktop Support Engineering Manager

It Manager in Charlotte, NC

Posted 2019-04-29
Description

This is a technical leadership position on our growing Help Desk team. The person hired into this role will be responsible for leading a small team while also continuing to own support and project-based work themselves. You must be a quick learner and able to think outside the box to solve some of the teams more complex problems. This person will communicate with individuals at all level of the organization and will also be expected to make suggestions to improve workflow and service so excellent communication skills are key.

Responsibilities:

Respond to Tier III tickets and incidents.
Interview and train new DeskOps team members.
Manage team schedules.
Represent the DeskOps team at necessary meetings.
Audits and quality checks, DeskOps documentation, tickets & SLA’s.
Plan and oversee projects.
Work with our various technology teams on issues that require coordination with other groups.
Coordinate with various teams to ensure on-time delivery of services related to moves, adds and changes.
Provide weekly and monthly activity reports to management.

Requirements:

5+ years working with Windows and Mac OSX, preferably at a tier 3 level.
VOIP, Office365 & SCCM experience.
Excellent communication skills required (oral and written).
Team management and/or lead experience.
ServiceNow ticketing experience is a plus.
Experience with leading remote teams.

Ready to be Seen?

Apply now to have the opportunity to be considered for similar jobs at leading companies in the Seen network for FREE.

Company summary

Red Ventures is a multi-billion-dollar portfolio of digital companies that specializes in bringing consumers and brands together. Through bespoke technology, integrated digital commerce and sales, distinguished partnerships, data science and original content from the company’s proprietary brands and marketplaces, Red Ventures provides better end-to-end consumer experiences throughout the buying cycle. Red Ventures now has more than 3,600 employees globally in offices across the US, UK and Brazil. So whether you’re looking for freedom to built and own a brand completely, an opportunity to partner with brands (and business leaders) who are already globally recognized, or make an impact with a nonprofit - you can do all of those things (and more) right here.

Perks

-A small, agile software development team environment with constant learning opportunities
-Full medical, dental, vision, disability and life insurance
-Untracked PTO and flexible working schedules
-401(k) with employer contributions
-A casual dress code

Tech Stack

Engineers are our core problem solvers. Here, you’ll build technology to optimize processes, scale at the speed of light, strengthen our infrastructure, and everything in between. But you won’t do it from a corner cubicle. You will work directly with business leaders, analysts, and creatives to build next-level platforms and products. While we do take a polyglot approach to engineering, our main tech stack includes: Golang, Node, Vue, AWS, React, Javascript, Docker and Spark.

Interview process

While the interview process for each position may vary, most will include four key steps.
1. Introductory Phone Call with a Recruiter
2. Technical Phone Call or a Technical Project
3. On-Site Interview
4. Video Interview

Be Seen in a new It Manager job

Skip the search

Zero stress and one profile that can connect you directly to 1000s of companies.

Best-fit jobs—for you

We’ll take it from there. After you tell us what you’re looking for, we’ll show you off to matches.

Free Career Coaching

Boost your interview skills, map your tech career and seal the deal with 1:1 career coaching.

You get tech. We get you.

Join now and Be Seen.