This is a technical leadership position on our growing Help Desk team. The person hired into this role will be responsible for leading a small team while also continuing to own support and project-based work themselves. You must be a quick learner and able to think outside the box to solve some of the teams more complex problems. This person will communicate with individuals at all level of the organization and will also be expected to make suggestions to improve workflow and service so excellent communication skills are key.
Respond to Tier III tickets and incidents.
Interview and train new DeskOps team members.
Manage team schedules.
Represent the DeskOps team at necessary meetings.
Audits and quality checks, DeskOps documentation, tickets & SLA’s.
Plan and oversee projects.
Work with our various technology teams on issues that require coordination with other groups.
Coordinate with various teams to ensure on-time delivery of services related to moves, adds and changes.
Provide weekly and monthly activity reports to management.
5+ years working with Windows and Mac OSX, preferably at a tier 3 level.
VOIP, Office365 & SCCM experience.
Excellent communication skills required (oral and written).
Team management and/or lead experience.
ServiceNow ticketing experience is a plus.
Experience with leading remote teams.
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Red Ventures is a multi-billion-dollar portfolio of digital companies that specializes in bringing consumers and brands together. Through bespoke technology, integrated digital commerce and sales, distinguished partnerships, data science and original content from the company’s proprietary brands and marketplaces, Red Ventures provides better end-to-end consumer experiences throughout the buying cycle. Red Ventures now has more than 3,600 employees globally in offices across the US, UK and Brazil. So whether you’re looking for freedom to built and own a brand completely, an opportunity to partner with brands (and business leaders) who are already globally recognized, or make an impact with a nonprofit - you can do all of those things (and more) right here.
-A small, agile software development team environment with constant learning opportunities
-Full medical, dental, vision, disability and life insurance
-Untracked PTO and flexible working schedules
-401(k) with employer contributions
-A casual dress code
While the interview process for each position may vary, most will include four key steps.
1. Introductory Phone Call with a Recruiter
2. Technical Phone Call or a Technical Project
3. On-Site Interview
4. Video Interview
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