0.5-1yrs experience in servicing/deploying computer equipment or a technical school certification is required. Must have proven customer service background. Individual will be knowledgeable of Windows operating system environment. Able to comprehend and follow verbal and written technical instructions and scripts. Qualified resources should have A+ certification or equivalent skill set. Basic Windows troubleshooting will be involved. Certification in various hardware platforms may optionally be required for servicing hardware issues.
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