Director of Information Technology

Director Of Information Technology in West Palm Beach, FL

Posted 2019-07-17

Job Summary for the Director of Technology
The primary role of the Director of Information Technology (DofIT) is to provide direction, leadership, and vision in the field of Information Technology and telecommunications. The DofIT will stay abreast of current technologies to give our operators on all levels the tools to be effective in supporting our guests and team members. This position reports to the President & CEO and manages two direct reports.
Primary Responsibilities
 Remain current on POS, operating systems and telecommunications to enable recommendations for software and hardware to maximize operating efficiencies and minimize costs  Ensure integrity and security of all systems and data  Manage and lead all direct reports; this includes coaching, developing and performance reviews  Create KPIs for team and department based on overall company goals  Serving as DBA for all matters concerning SQL Server, creating ad-hoc queries and reports utilizing SQL reporting services and Crystal Report Writer  Support and develop MS Office applications  Provide On-Call IT support for hardware and software of all systems in place at multiple remote locations  Travel to remote locations for various projects, troubleshooting and general IT Service oversight  Perform regular software and infrastructure upgrades  General network and user administration pertaining to setting up, maintaining, troubleshooting and backing-up systems  Budget, lead and project- manage team and all resources towards the development and implementation of various software/hardware rollouts  Monitor and manage all IT projects  Create clear and concise documentation for rollouts and support  Research and make recommendations on hardware/software purchases and negotiate agreements with vendors  Resolve issues in a timely and effective manner to minimize system downtime and risks
Additional Responsibilities
 Provide on-site support for software/hardware updates
 Maintain corporate software and ERP solutions
 Produce monthly analysis reports
 Assist in software development and deployments
 Understand TooJay’s technology infrastructure and application platforms
Knowledge and Skill Requirements
 Prior hospitality, multi-location retail or restaurant technology experience to include Point of Sale software, hardware, Inventory management
 Microsoft Certifications (A+, Networking)
 7-10 years’ experience in technical leadership role  Detail & task oriented  Experience with Sybase, MSSQL, TSQL and Stored Procedures  General understanding of network and user administration pertaining to setting up, maintaining, troubleshooting and backing up systems
 Strong understanding and experience with Relational Databases & Interfaces
 Able to read and create windows scripting programming  Ability to determine business requirements and suggest alternative methods for successful implementation  Strong prioritization skills  Proven ability to provide administration, support, and training for all Microsoft operating systems and Office applications

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