The Field Support/ Hardware Technician provides Tier 2 and 3 on-site and remote support for computer workstations, servers, printers, peripherals, and teleconferencing equipment.
Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions.
Prepares engineering plans and site installation Technical Design Packages.
Develops hardware installation schedules.
Prepares drawings documenting configuration changes at each site.
Prepares site installation and test reports.
Configures computers, communications devices and peripheral equipment.
Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.
Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems
Updates technical drawings using AutoCAD software as needed
Required Skills, Experience, and Education:
Minimum education and experience level:
High school/GED and a minimum of four (4) years of experience preferred but not required.
Equivalent education and experience: AA degree and two (2) years of experience preferred, but not required.
Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches
Demonstrated ability to read and understand technical manuals and schematics
Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
Able to manage time and priorities effectively
Able to work efficiently with minimal supervision
Proficient in working with end-users remotely
Demonstrated expertise in Microsoft Windows 7 and 10
Familiar with Active Directory security and policies
Excellent analytical and problem solving skills
Outstanding communication skills to relate with team members and support workers
needs to be able to lift 50 lbs and drive a company vehicle.
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Flash Technology Group provides professional support for the lifecycle process from development and implementation to management of enterprise systems.
Flexible time off; ongoing technical training and certifications, industry literature and seminars, and more; employee referral bonus; free banking services with BB&T Bank plus discounts on loans and lines of credit and a personal insurance representative who can help find low-cost coverages for vehicles, home, and more.
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