Unisys

Help Desk Agent (Relocation to Augusta or Salt Lake City available)

Desktop Support in Salt Lake City, UT , Augusta, GA

Posted 2019-11-27
Description

• Hiring multiple Help Desk Agents via ABBTECH and TEK Systems in support of a newly awarded DISA contract "The Global Service Desk"
• Positions are located in Augusta, GA & Salt Lake City, Utah
• Up to $5k relocation bonus for non-local moves
• $2,000 Sign-on bonus to new hires before December 10th, 2019
• This position offers "on-the-job" training
To be considered, the candidate must currently hold an Active Top Secret or an Active Secret with an SSBI or T5

Help Desk Agents
Job Responsibilities:
• Provides technical support of hardware, systems, sub-systems and/or applications.
• Assists with navigating around application menus, may be required to remote into customer's computer.
• Troubleshoot network connectivity issues, working with remote employees on a corporate network.
• Develops and sustains a productive customer relationship, making the customer and their needs a primary focus.
• Offers alternative solutions where appropriate with the objective of retaining customers and clients' business.
Skills and Experience Needed:
• High School Diploma or equivalent required.
• Must currently hold an Active DoD Top Secret or an Active Secret with an SSBI or T5
• IT Help desk experience preferred
• Understanding of Active Directory to unlock and reset passwords.
• Proficient with troubleshooting all Windows Operating systems.
• Ability to troubleshoot and resolve email issues, specifically MS Outlook.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues.

Preference for candidates w/ Security+ Certification and/ or HDI-SCA certification

Ready to be seen?

Apply now to have the opportunity to be considered for similar jobs at leading companies in the Seen network for FREE.

Be seen in a new Desktop Support job

Skip the search

Zero stress and one profile that can connect you directly to 1000s of companies.

Best-fit jobs—for you

We’ll take it from there. After you tell us what you’re looking for, we’ll show you off to matches.

Free Career Coaching

Boost your interview skills, map your tech career and seal the deal with 1:1 career coaching.

You get tech. We get you.

Join now and be seen.