Help Desk Agent (Relocation to Augusta or Salt Lake City available)

Desktop Support in Salt Lake City, UT , Augusta, GA

Posted 2019-11-27

• Hiring multiple Help Desk Agents via ABBTECH and TEK Systems in support of a newly awarded DISA contract "The Global Service Desk"
• Positions are located in Augusta, GA & Salt Lake City, Utah
• Up to $5k relocation bonus for non-local moves
• $2,000 Sign-on bonus to new hires before December 10th, 2019
• This position offers "on-the-job" training
To be considered, the candidate must currently hold an Active Top Secret or an Active Secret with an SSBI or T5

Help Desk Agents
Job Responsibilities:
• Provides technical support of hardware, systems, sub-systems and/or applications.
• Assists with navigating around application menus, may be required to remote into customer's computer.
• Troubleshoot network connectivity issues, working with remote employees on a corporate network.
• Develops and sustains a productive customer relationship, making the customer and their needs a primary focus.
• Offers alternative solutions where appropriate with the objective of retaining customers and clients' business.
Skills and Experience Needed:
• High School Diploma or equivalent required.
• Must currently hold an Active DoD Top Secret or an Active Secret with an SSBI or T5
• IT Help desk experience preferred
• Understanding of Active Directory to unlock and reset passwords.
• Proficient with troubleshooting all Windows Operating systems.
• Ability to troubleshoot and resolve email issues, specifically MS Outlook.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues.

Preference for candidates w/ Security+ Certification and/ or HDI-SCA certification

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