Implementation Engineer

Software Developer in Baltimore, MD

Posted 2019-12-18

DataBank is a leading service provider of enterprise class services aimed at providing 100% uptime and availability of customer data, applications, and equipment. DataBank’s managed data center services are built around its world-class facilities, multi-homed Internet access hub, and multi-terabyte storage area network. We provide a redundant managed colocation environment for companies wishing to outsource their entire computer room infrastructure. This environment consists of space, power and network transport services.

As a member of the professional services team, you will collaborate with other highly skilled technical staff, across DataBank, who are responsible for the engineering of the cloud compute, disaster recovery, storage, backup, OS and application layers of DataBank’s overall product stack and internal systems. This is a hands-on technical role that will require daily interaction with cloud compute platforms and their related systems. This position’s primary responsibilities will be to design and implement custom solutions to meet and exceed requirements of the customer, our products and the company.

This role will require daily interactions with technical and non-technical customers and decision makers via phone, video conferencing, email, chat and occasional in-person meetings. Effective written, verbal and expressive communications are a vital component to this position’s success. Effective customer service skills, a personable demeanor, follow through, and effective organizational, problem solving, and time management skills are imperatives.


Design solutions – Work with our Sales team, customers and internal stakeholders to ensure that what comes through the pipeline matches what’s in your head. Scope robust server environments (web/db/app) for mission critical businesses to thrive on.
Stage and Migrate systems – Assist customers in getting their web apps and databases moved over to your newly staged environment for testing and troubleshooting. Help them plan a successful cutover to ensure a smooth and painless transition between the old and new environment.
Work with the Project Management team on larger implementations and project manage smaller projects directly.
Create well written and concise documentation for all deployed platforms
Research and development of products based on market and technology needs
Research and development of new processes, procedures, and technologies that impact DataBank business operations and efficiencies
Meet project deadlines and manage and prioritize multiple simultaneous projects while adhering to a time allocation model.
Effectively communicate at all levels of the organization.
Manage through conflict and challenging situations with positive outcomes for the clients and company.
Make decisions and judgments based on standard procedures.
Ability to multi-task, prioritize, manage workload and adapt to changing business conditions.
Proactive, upbeat and collaborative communication style, with the ability to be direct, tactful, and transparent.
Provide continuous improvement with regard to the quality and efficiency of delivered services.
Demonstrate critical thinking and problem solving skills

Organizational Considerations

Candidates must have the ability to prioritize projects and/or tasks. This position requires regular scheduled and occasional unscheduled work to be performed after business hours. In the case of outages / critical incidents, the candidate must be able to work alone or within a team environment until the problem is resolved.


3-5 years of Experience in multiple web technologies:

Web Servers (IIS, Apache, NGINX)Database Servers (MSSQL, MySQL, MongoDB)
Web Based Programming Languages (.NET, PHP, ColdFusion, Javascript)
RDS Farms, exchange servers, Terminal Services
Virtualization (VMWare)
Firewalls/VPN (Cisco)
Basic knowledge of protocols and services including: TCP/IP, DNS, SMTP, POP3, FTP, telnet, ping, SSH, and HTTP/HTTPS.
Previous coding experience in at least 1 of the following languages (HTML, ASP, Microsoft .Net, ColdFusion, JavaScript, PHP, Perl). You don’t need to be an expert, but you do need to understand how to read customer code when troubleshooting.
Scripting in Ansible, powershell, bash for automation purposes
Bachelor’s Degree in Information Technology or Computer Science preferred.
Equivalent work experience can be substituted for college education.
Two (2) plus years of experience designing, building, supporting and resolving complex issues in an enterprise-class VMware cloud architecture, mission-critical environment.


Health, Dental, Vision packages
Short-Term and Long-Term Disability Insurance
Life Insurance
401k with company match
3 weeks Paid Time Off and Paid Holidays

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Company summary

The data center market has changed. Until recently data center operators believed that power, ping, and pipe was sufficient – and it was. However, the IT landscape has changed and customer needs have evolved. Increased diversity of workloads with the use of public and private cloud, and new security and compliance regimes, all have made traditional vanilla space and power offerings obsolete for most enterprise users. Managing support across a fragmented vendor landscape made ensuring uptime, and keeping everyone on the same page, more difficult and time consuming. Enterprise customers do not want multiple vendor relationships in an increasingly hybrid world where colocation, public cloud and private cloud environments need to work in harmony.

DataBank recognized this, and that is why we have created the Data Center Evolved. We’ve invested in the infrastructure, people and frameworks that allow you to configure the solution that best fits your business needs. Whether it’s a mission critical never go-down colocation environment, a PCI-DSS compliant private cloud, or a secure on-ramp to multiple public cloud availability zones, DataBank has engineered its data center platform to provide the flexibility, security, and uptime you need. The essence of this evolution is evident in our flexible customer-centric configuration of locations, platforms, solutions, and service. Our focus on service is manifest in our sophisticated support Portal that links together teams and systems in a seamless environment.

This is what we mean by Data Center Evolved. Rather than the customer revolving around the data center, our offerings revolve around you. At DataBank, our team of expert professionals understand the changing landscape that enterprises face in managing their critical IT requirements. We examine these challenges and then help resolve them by weaving a solution into a coherent offering at the price and performance level you seek. Let DataBank be your trusted advisor and help craft the hybrid solution that is right for you. This is the Data Center Evolved.



- Health, Dental, Vision packages
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- 401k with company match
- 3 weeks Paid Time Off and Paid Holidays

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