Implementation Specialists are primarily responsible for assisting with the installation and configuration of Midmark RTLS software applications at customer locations, including sensory network verifications, and sensory network quality assurance certifications. They must have a basic understanding of the Midmark RTLS application portfolio and be comfortable interacting with customers during Midmark RTLS implementation projects.
Must be willing and able to travel up to 50%
Participate in technical project activities, including installation, configuration and coding for Midmark RTLS Advantages level platform implementations. The Implementation Specialist will have a basic understanding of all Midmark RTLS hardware platforms, Visibility and Advantages software applications, their installation requirements, and will be capable of entry level configuration of the Midmark RTLS Rules Engine under the guidance of an Implementation Professional. The Implementation Professional will also demonstrate knowledge of SQL database setups through the Midmark RTLS software platform, and simple Enterprise View and Badge Utility setup and configuration.
Provide support for existing application installations, including basic troubleshooting and executing customer Change Order Requests. The Implementation Specialist will execute basic change order requests that are assigned by the Professional Services Manager, from initial assessment through completion and installation into a production environment, abiding by all customer change request policies.
Communicate technical topics to various technical and non-technical audiences, including customer staff and other project team members. The Implementation Specialist will encourage each customers active participation in the implementation while reinforcing best practices from Midmark RTLS. This includes participation in weekly project meetings, onsite visits to the customer, and customer onsite visits to Midmark RTLS.
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A leading provider of medical, dental and veterinary equipment solutions, Midmark is focused on continuously improving exam room workflow and enhancing patient-caregiver interactions.
Onsite wellness center; tuition reimbursement
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