SGS

IT Helpdesk Level 2 Support - Galway, Ireland based role

Desktop Support in Galway, G , Athlone, County Westmeath , Claremorris, County Mayo

Posted 2020-02-28
Description

SGS is the world’s leading Inspection, Verification, Testing and Certification company, with over 95,000 employees in 2,600 locations around the world. We deliver a global service with local expertise, to market leading clients across 10 different industries worldwide.

We are looking to recruit a Level 2 Helpdesk Support in our Galway Office on a 1 year fixed term contract, full time hours, Monday to Saturday, 40 hours per week.

The successful candidate will be responsible for the following activities:
• Address incidents and problems escalated from 1st level support
• Investigation of technical issues such as:
o Microsoft Windows incidents and problems, both server and client OS
o WAN/LAN connectivity issues
o Customer Equipment and software issues
o Overall security incidents and problems
o Replication of reported issues
• Escalation of technical issues to 3rd level support in a clear and timely manner.
• Monitoring performance of all service levels
• Daily monitoring of network and infrastructure issues
• Liaison with network provider and hardware support engineers
• Maintenance of all contract assets within client sites including upgrade, replacement and installation of hardware
• Management of users on AD, Phone Systems and Microsoft applications.
• Dealing with IT issues both Locally and remotely across multiple contracts.
• Reporting to Supervisor on progress of various tasks.
This is not a definitive list and other duties maybe added on an Ad hoc basis

Key Requirements
• 3rd Level Qualification in IT related discipline
• 2-year experience in IT related industry, other experience may be considered.
• Strong networking knowledge, good understanding of switches/routers/cabling
• Strong Analytical and problem-solving abilities
• Fluency in both written and spoken English.
• Candidate should be able to work on own initiative and as part of a Team
• Candidate should have an excellent attention to detail, regardless of deadlines and Service Levels.
• Strong knowledge of Windows operating systems, Windows 10, Server 2008, 2012 and 2016
• The candidate will be working on several systems over multiple contracts, so needs to have the ability to prioritise issues depending on Service Levels and user’s requirements.
• Microsoft, or another technical certification a plus.

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Company summary

SGS is the world’s leading Inspection, Verification, Testing and Certification company, with over 95,000 employees in 2,600 locations around the world. We deliver a global service with local expertise, to market leading clients across 10 different industries worldwide.

Perks

Flexible working hours

Interview process

Phone interview/screening and then face to face interview

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