Matrix Global Services

Level II Field Technician

Desktop Support in Hackensack, NJ

Posted 2019-06-10

Position Description:
Level 2 PC\Desktop technician with a minimum of 5 years’ experience in Microsoft network administration, support, troubleshooting, and design. Tasks include but not limited to hardware\software installation, performing backups, system configuration, and network administration. Plan for and maintain networks, storage, upgrades, and virus definitions; create and maintain user accounts. Familiarity with Active Directory, Exchange, Antivirus software, and system Backup ups are desired. Understand and maintain Cisco Network Data\Voice Switches

Responsibilities Include:
• Reports to the Manager of Technical Support and Services
• Oversee maintenance schedules and Monthly system checks
• Communicate and escalate client needs to management.
• Update and request new and existing cases from the Operations Desk
• Works with the Account Management and the Project Management team to manage customer expectations, deliverables and satisfaction.
Professional Requirements:
• Must have 5+ years desktop experience
• SMB experience a plus
• Excellent customer service attitude
• Networking, network design and network security experience.
• Experience with a broad range of security products such as Firewalls, AV, VPNs,
• Authentication, Content Filtering, etc. in a variety of network implementations.
• Understanding of routing protocols and networking fundamentals.
• Strong ability to troubleshoot complex multi-vendor network issues in the LAN and WAN networks.
• Experience with business and functional requirements collection.
• Experience with Active Directory configuration, management, and troubleshooting.
• Proficient in client / server network application deployment, support, and troubleshooting
• Ability to operate independently with limited supervision and a strong work ethic
• Time management and problem solving skills are essential
• Ability to engage with customers, partners, and colleagues.
• Excellent oral and written communication skills
• 24 x 7 availability to respond to emergency situations
• Excellent organizational skills with the ability to team with others to develop and implement complex projects.
• Industry Certifications preferred
• Bachelor’s Degree preferred

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