Job Title: Linux Engineer
Location: Fremont, CA and Menlo Park, CA
Duration: Contract to Hire
Monitoring, Ticketing, Alert Response, Break/Fix:
Monitor infrastructure using Client monitoring systems
Monitor ticketing queue, work tickets to resolution
Create trouble tickets when not generated by automation, and work tickets to resolution
Coordinate hardware break/fix activities with local staff - DC Techs, Field IT, and/or Smart Hands
Create vendor service request (SR) and collect diagnostic information as needed
Troubleshoot and resolve issues escalated by L1 team
Escalate to Client Engineering team and/or Vendor if required
Identify repeat issues and trends, work with Client engineering to scope monitoring and/or automation to prevent or auto-remediate problems
Performance Monitoring and Analysis:
Performance analysis of overall server virtualization environment
Operations including but not limited to:
Provision hypervisors on servers and create clusters
Configure datastores, filesystems, mount volumes
Configure server, cluster, and VM networking
Configure and/or update VM settings
Deploy software and firmware updates
Work change tickets and execute during change windows
Logical decommissioning of clusters and servers
Escalate and communicate as per standard operating procedures
Server / cluster deployments involving complex and/or custom requirements
Testing, validation, and deployment of new server hardware, firmware, hypervisor software
Vendor Service Request lifecycle management:
Daily follow-ups for all open Service Requests
Work with vendor(s) to resolve Service Requests
Provide a weekly summary of all active (opened/ongoing/closed) Service Requests for the period
Maintain documentation and update as needed
Work with Client team to keep documentation related to the above areas maintained
Work with the Client engineering team to perform a monthly audit verifying documentation is current
Work in a fast paced environment while ensuring the uptime and availability
Strong Experience as a system administrator in CentOS, RHEL and Ubuntu.
Expertise in Server / cluster deployments involving complex and/or custom requirements
Expertise in building, testing, validation, and deployment of new server hardware, firmware
Strong expertise in NFS storage, able to determine performance issues and help guide the reason for the exact problem.
Hands on experience solving N/W issues eg: Packet traces, Net/sys stats , diagnostics etc.
Must be an Automation expert and strong scripting experience in Python and shell scripting. Strong Knowledge of source control based technologies and systems
Strong configuration management experience in Chef and puppet
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