Manager of PMO

Program Manager in Austin, TX

Posted 2019-10-08

LogicMonitor is the leading SaaS-based performance monitoring platform for enterprise IT.

We are a company of fun-loving, hard-working achievers. We love going to work and think you should too. We hold our company culture near and dear — we are customer-obsessed, work as one team, and strive to be better every day. These are our core values. So it's no surprise that we work hard and genuinely have fun working with each other to achieve great things together.

Our Austin team works in two offices in downtown Austin. Both enjoy panoramic city views and an open floor plan with breakout rooms that encourage collaboration and innovation. When you join LogicMonitor, you will be working alongside some of the brightest minds in one of the fastest growing global software firms. We are looking for you to bring your expertise, drive, and passion. This is your chance to join us on our journey as we expand our global presence and achieve record-breaking success.

What You'll Do:

The mission of the PMO in Engineering is to introduce and maintain a consistent approach to managing projects. You will oversees the administration of projects to ensure support of the standards, methodology and technology defined by the organization. 

This is a dual role which involves managing a small team of project coordinators/managers and also perform a role of an individual contributor as a Program manager. One of a program manager’s key roles is to make sure all of the different project work streams are all working together towards the overarching goal. The Manager of PMO will be coordinating projects relating to and between Engineering, Marketing, TechOps, Support, and Product.

Here's a closer look at this key role:

Drive process improvements: Work with engineering leadership and management to optimize and execute our development strategies and process improvements.
Manage a team of program managers/project coordinators
Collect & analyze data, information, and research through quantitative and qualitative mechanisms to make decisions and recommendations on critical strategic issues.
Manage multiple concurrent projects and/or projects with multiple work streams that require inputs from cross-functional stakeholders.
Assist with escalated issues on priorities, goals, strategies, resources and key initiatives.
Effectively and consistently communicate overall program status.
Identify and resolve conflicts, inter-dependencies and program issues quickly and effectively
Collaborate with release and quality engineering teams to keep release cycles on track
Aid and assist the Engineering Managers and Team Leads in continuously merging geographically dispersed offices/teams into a cohesive, international organization with shared knowledge, methods, models, and processes.
Participates selectively in day-to-day technical task planning and issue resolution.
Conduct program performance metrics analysis and deliver reports to senior management
Work closely with their project manager direct reports, global cross-functional project teams including line management and external partners to ensure that the project objectives are accomplished within prescribed time frame and budget.

What You'll Need:

Bachelors Degree required
10+ years in a Project or Product Management role for a customer centric software organization with at least 3+ years of experience managing a team of project managers/coordinators
Experience with JIRA, Confluence, and Jira Portfolio - bonus points if you have led a Jira Portfolio implementation
Experience building reports and dashboards in JIRA to assess project status across multiple teams
Hands-on experience working in an Agile delivery organization and familiarity with Agile principles/practices - Formal training in Agile practices, project management is highly desirable
Demonstrated experience coordinating geographically dispersed teams 
Demonstrated ability to manage multiple complex projects - work prioritization, planning and task delegation

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Company summary

LogicMonitor provides SaaS-based performance monitoring for modern IT infrastructure. Our solution enables companies to intelligently monitor their entire IT infrastructure stack: storage, servers, networks, apps, virtualization, and websites - all from the cloud. LogicMonitor unifies physical, virtual, and cloud infrastructure monitoring to ensure system-wide availability and performance, empowering IT Operations teams to consolidate tools and troubleshoot faster.


Unlimited vacation time; fully stocked kitchen; monthly gym stipend; weekly yoga and gym classes; extra $1,000 once a year when you take a week off of work and fully unplug; professional development reimbursement; our team is covered for health, dental, vision, life insurance, and 401K (free for you and subsidized for the family).

Tech Stack

Java, Linux, MySQL, Python, Go, AWS

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