An expert in Microsoft Infrastructure. Microsoft Infrastructure Senior Engineer is expected to be an active participant in all Microsoft infrastructure engineering activities. This includes but is not limited to installation, configuration, and maintenance of Microsoft infrastructure, implementing project designs, and supporting escalation of incident resolution, alert response and event management.
Responsible for problem-solving difficult to complex tasks. Responsible for implementation of infrastructure designs, setting guidelines for workflow, escalations, and communications about operational status. Develops solutions and confirms their effectiveness. Is an active technical project resource. Updates status of project tasks with PMO staff and assists with project communications. Is an escalation point for operational incidents. Tracks recurring issues and identifies underlying problems. Creates process documentation, operations guides, and design diagrams. Demonstrates best practices. Mentors peers and aids in the career development of less experienced team members.
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