Our team is focused on helping people succeed and accelerating our clients success by providing awesome IT solutions and great customer service. We're a growing MSP (Managed Services Provider) that focuses on SMB (Small Medium Businesses) in the 25-500 user range.
Ideal candidates will use their passion for IT and customer service to provide technical solutions to a range of client needs. This hands-on role is responsible for design, implementation, team mentoring and escalations.
Being a small growing team means we are busy and that only works when each member truly loves what they do and cares about the people they are working with.
• Technical lead handling design and implementation of client projects
• Play a leadership role in defining standards and building our technology alignment practices
• Escalation point to support team members and take ownership when needed
• Work with business leaders to align our service delivery and growth strategy
• This position is best suited for Tier 3 engineers who want to remain hands-on and have the opportunity to take on leadership roles
• You love technology and are ready to be the go-to expert
• You're process driven, good at the details and "do things right" the first time
• Microsoft 365, Azure IaaS, AD (Active Directory) and Windows
• Networking, VLANS, firewall, etc.
• Cybersecurity across a range of solutions and processes
• Backup and Recovery: Azure Backup and Unitrends
• Clients still have a range of onsite technologies we support until cloud alignment makes sense
• MSP tools for RMM (Remote Monitoring and Management) and multi-tenant management
IT Productivity invests in our employees and provides excellent benefits:
• 30-Days PTO
• Medical insurance (including dental, and vision)
• Disability and life insurance
• Certification Reimbursement
• As a service provider you will have continual opportunities to learn and deploy new technology
• Emphasis on work life balance with schedule flexibility and remote work options
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