Align seeks a knowledgeable and motivated Systems Engineer with strong Microsoft Server and VMware experience to join our growing Workplace Technology team. The ideal candidate will have experience administering, implementing and supporting client-server systems. Solid Microsoft Server and VMware Engineering experience are required. This position is responsible for engineering, deployment and support and maintenance of distributed systems and servers.
This position will be based out of New York City office but will require work to be regularly performed at client locations throughout the New York metropolitan area
This is a full-time position offering full benefits, a competitive salary, paid training and performance-based bonuses
The primary focus of this role will be day-to-day systems administration and advanced troubleshooting of Microsoft distributed systems, as well as some project support as needed
Build, test, and maintain Windows-based hardware and software infrastructure components as needed
Administer VMware vSphere clusters
Administer Azure and Office 365 tenants
Respond to post-project technical support calls that are escalated from NOC center and service desks.
Solve problems related to installation, implementation, maintenance, and operations of hardware and software and related infrastructure components.
Install, upgrade, and remove applications.
Follow predefined operating procedures to ensure that clients, systems, and information are properly followed.
Perform direct follow-up with clients regarding remediation where appropriate.
Interface with other elements of the client support structure including tracking client issues, updating client tickets and ensuring closure.
Document all policies, procedures, and standards around the build and continuing operation of servers and systems.
Virtual desktop support and maintenance as needed.
Bachelor's degree (B.S.) in computer science, information systems, electrical engineering, or a related technical discipline is desired.
Over four years of in-depth support experience and a solid general understanding of Microsoft Windows Architecture — SQL Server, Windows Servers, Active Directory (AD), Office 365, Azure and Exchange.
General knowledge of system management best practices.
Experience managing servers in large corporate environments including security, security policy compliance.
Experience with diverse hardware platforms (Cisco, Dell, HP, and IBM).
General understanding of supporting technologies: TCP/IP, IIS, WINS/DHCP/DNS, Anti-Virus, systems management, optimization tuning, and high-availability configurations.
Knowledge of Installation Services and Group Policy (SCCM, MDT, and Autopilot)
Application Packaging and deployment.
Experience with documentation for system builds, configurations, and support procedures
Solid understanding of prevailing virtualization technologies
Current Microsoft certification is a plus (MCSA or MCSE)
Current VMware certification is a plus (VCA or VCP)
Experience with ConnectWise Automate is a Plus
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