Independently installs, customizes and integrates commercial software packages.
Facilitates root cause analysis of system issues.
Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing.
Learns to create system documentation/play books and attends requirements, design and code reviews.
Receives work packages from manager and/or delegates.
Identifies ideas to improve system performance and impact availability.
Resolves complex technical design issues.
Creates system documentation/play book(s) and participates as a reviewer and contributor in requirements, design and code reviews.
May serve as the subject matter expert on development techniques.
Partners with experienced team members to develop accurate work estimates on work packages.
May serve as a mentor on procedural matters to less experienced internal and third party team members.
May assist experienced team members with the delegation of work packages.
Bachelor's degree or 4 additional years of related experience beyond the minimum required in lieu of a degree.
AND, 4 or more years of software development experience demonstrating depth of technical understanding within ITIL Processes, Configuration Management, or Software Development
3+ years ServiceNow experience administering the platform, monitoring performance, deploying applications, building out catalog items/workflows, and configuring integrations
3+ years experience writing and debugging Angular, HTML, and CSS
2+ years experience with REST API development
ServiceNow Developer Certification
Working knowledge how configuration management factors into the ITIL framework
Previous working experience with ServiceNow CMDB
Knowledge of relational database concepts
Experience with ServiceNow Discovery
Experience with IT Asset Management and ServiceNow Software Asset Management module
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USAA, a diversified financial services group of companies, is among the leading providers of financial planning, insurance, investments, and banking products to members of the U.S. military and their families.
Casual dress code; 7 cafeterias, 2 company stores, and 3 fitness centers; career planning and continuing education.
Phone interview; formal interview with a member of the management team.
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