In this role, you will work closely with our customers, business partners and across our internal organization to accomplish the following:
-Analyze and respond to security threats from Firewall (FW), Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Antivirus (AV), Network Access Control (NAC) and other security threat data sources
-Configure, manage, and upgrade FW, IDS, IVS, IPS, NAC, Encryption and a wide variety of other security products/appliances
-Use strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems
-Respond to inbound requests via phone and other electronic means for technical assistance with managed services
-Respond in a timely manner (within documented SLA) to support, threat and other cases
-Document actions in cases to effectively communicate information internally and to customers
-Respond to needs and questions of customers concerning their access to network resources through their managed device.
-Adhere to policies, procedures, and security practices
-Resolve problems independently and understand escalation procedure
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