Custom Computer Specialists, Inc. is looking for a NOC Associate Systems Engineer to join our team in the Managed Services Division! The NOC Associate Systems Engineer will primarily be responsible for answering calls and working on tickets in a level 2 capacity. Calls and Tickets will vary across the Windows OS and Network Infrastructure platforms. The Network Operating Center is located in Hauppauge, NY. This position is based in Hauppauge, NY.
Help clients resolve desktop and infrastructure issues over the phone and in generated tickets
Address escalation issues for Windows OS and Network infrastructure issues from level 1
Provide patching for servers for security vulnerabilities
Independently troubleshoot LAN/WAN networking problems at all layers.
Manage and maintain network add/move/changes across different client networks
Conduct network studies and performance analysis and recommend changes
Participate in the design of new projects as needed
Perform scheduled proactive network testing to ensure the network is functional and reliable
Candidates must meet all the requirements below to be considered for the position:
3-5 years of experience working on Cisco Networking or equivalent platforms
Operational experience with Cisco networking and security – routers, switches, IPS, ACS, and firewalls
Knowledge of TCP/IP, IPSec, HSRP, and SNMP protocols
Working knowledge of VoIP, SCCP, SIP, and H323 protocols
Knowledge of VLANs, IP subnets, routing, switching, access lists, and traffic shaping
The following certifications or equivalent work experience is required:
This position is based in Hauppauge, NY, with travel through Nassau County, New York City, and parts of Suffolk County.
Participation in a rotating on-call after-hours support program is required.
To be successful in this position, the candidate must also display excellent teamwork skills, written and oral communication skills, and formal documentation skills.
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