The ideal candidate will be responsible for.
Provide 24/7 support to users in both live and on-call support environments
Respond to production system issue procedures
Provide remote support to users for systems and application software problems
Receive calls/emails from users, diagnose problems and recommend and/or implement solutions
Utilize, update and maintain data in Footprints, the service desk software solutions database, to include knowledge base entries and statistical reports
Log and record all actions from the operational Support Center (service desk).
Open, track and close trouble tickets (see Attachment B) to ensure problem resolution and promote enduser satisfaction
Respond to trouble tickets/support requests via telephone and email.
Perform daily/weekly website and Footprints management functions
Report and update trouble tickets in a timely, clear and concise manner
Provide trouble report information
Provide tracking metrics monthly
Production Outage Events/Trouble Ticket Resolution.
Desired Associate’s Degree or 4 years IT Related Experience.
Minimum of 2 years of experience in an IT or related field.
Minimum of 2 years of Call Center Operations experience.
Minimum of 2 years DoD or other Government Agency experience.
Can begin work with a Secret clearance, but TS/SCI required for emergency operations response.
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Salient CRGT (SCRGT) is a leading technology company providing health, data analytics, cloud, agile software development, mobility, cyber security, and infrastructure solutions. We support these core capabilities with full lifecycle IT services and training—to help our customers meet critical goals for pivotal missions. We are purpose-built for IT transformation supporting federal civilian, defense, homeland, and intelligence agencies, as well as Fortune 1000 companies.
Salient CRGT is dedicated to providing you with a competitive, cost-effective, and comprehensive benefits package. Your benefit offerings are designed to provide you and your family with benefit solutions that help you stay healthy, feel secure, and maintain a work/life balance.We provide new dynamism and innovative thinking to address their opportunities and challenges through:
Greater technical experience and broader resources
Precise alignment with mission requirements
Faster time to impact
Robust quality management program
Multiple federal contract vehicles
Zero stress and one profile that can connect you directly to 1000s of companies.
We’ll take it from there. After you tell us what you’re looking for, we’ll show you off to matches.
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