FLEETCOR

Product Support Implementation Specialist

It Analyst in Nashville, TN

Posted 2019-08-21
Description

JOB INTRODUCTION
The Production Support Code Deployment Specialist is responsible for the successful implementation of company authorized software into the IT Infrastructure environments.

This role is responsible for troubleshooting production-related infrastructure and software issues. This role will research, design and prototype solutions to facilitate application growth, stability and the performance of new and existing systems.

Activities require interaction with application software and operating systems to diagnose, resolve and document technology-based issues as well as research, development and documentation of standards and methodologies used to enhance the existing client services environment.

Individual must be able to view the environment from tactical and strategic perspectives requiring independent analyses, communication and problem-solving skills and serve as an expert on applications and provide technical support collaborating with engineering resources.

Assists in the maintenance and testing of network servers, databases, and associated equipment. Build and maintain tools for software deployment, system monitoring and operational readiness. Available to troubleshoot and resolve issues as needed.

Required to work on Sunday during published Sunday release windows. (Bi-Weekly)

ROLE RESPONSIBILITY
Respond to tickets within service level agreement timeframes.
Using technical knowledge, triage tickets and assign to appropriate engineering or environment support personnel if unable to solve problem in a timely manner.
Advanced problem management skills in identifying trends and providing information that can be used to eliminate recurring problems.
Prioritize problem and enhancement request queue to satisfy end user requirements within service level agreements.
Set standards of excellence for routine operations and problem resolution across platforms.
Assist in the transition of new IT processes and systems from development to a production environment.
Report to management and users on project progress, problems and need for changes.
Maintain a broad knowledge of technical troubleshooting tools and resources.
Identify and document problem resolutions and incorporate into a knowledge base system.
Position requires employee to be available to receive phone calls and alerts to smartphone 24/7 when on call.
Employee will be required to plan and execute weekend software and maintenance changes as scheduled.
Collect and condense information to facilitate the development of new solutions.
Performs hands-on development and testing of solutions including the deployment of software.




THE IDEAL CANDIDATE
MUST HAVE:

3+ years UNIX experience (Solaris, HP-UX, Red Hat are preferred)
3+ year Windows SQL Server (SSMS exp)
Extensive SQL skills
Oracle 11g/12c
Solid Shell Scripting Experience (Power Shell, PHP, Ruby, PERL is a plus)
Excellent spoken and written communication skills
Solid troubleshooting skills to solve problems and a sense of urgency
PREFERRED:

4-year degree or equivalent work experience in related fields
Experience with Azure and AWS cloud technology
Experience with Pega BPM technology
Experience with BMC Control M job scheduling
Knowledge of SVN or CVS software versioning systems (a plus)
Jenkin and Octopus deployment tools (a plus)
Cold Fusion Scripting/Development (a plus)
Working agile/kanban development knowledge
PACKAGE DESCRIPTION
If you are looking for a GREAT work environment with a GROWTH- ORIENTED company, look no further!

Benefits on the first of the month following your hire date- no matter when you are hired during the month!
Automatic enrollment into the 401k plan within your first thirty (30) days on the job: no more waiting until you’ve been with the company for 1 year!
Projected company growth trajectory that shows double-digit year over year growth through both organic growth as well as acquisitions.
Fun environment with contests and prizes!
Inclusive environment that promotes career growth!
Monthly employee appreciation and wellness events!
An on-site gym and weekly discounted onsite car wash services
Robust PTO policy including: major holidays, vacation, sick days, and personal days
Discounts at major wireless providers, wholesale grocery stores, and gyms
Philanthropic support with both local and national organizations
If you are looking for a GREAT work environment with a GROWTH- ORIENTED company, look no further!

Benefits on the first of the month following your hire date- no matter when you are hired during the month!
Automatic enrollment into the 401k plan within your first thirty (30) days on the job: no more waiting until you’ve been with the company for 1 year!
Projected company growth trajectory that shows double-digit year over year growth through both organic growth as well as acquisitions.
Fun environment with contests and prizes!
Inclusive environment that promotes career growth!
Monthly employee appreciation and wellness events!
An on-site gym and weekly discounted onsite car wash services
Robust PTO policy including major holidays, vacation, sick days, and personal days
Discounts at major wireless providers, wholesale grocery stores, and gyms
Philanthropic support with both local and national organizations
ABOUT THE COMPANY
FLEETCOR Technologies (NYSE:FLT) is a leading global provider of commercial payment solutions. The Company helps businesses of all sizes better control, simplify and secure payment of their fuel, toll, lodging and other general payables. With its proprietary payment acceptance networks, FLEETCOR provides affiliated merchants with incremental sales and loyalty. FLEETCOR serves businesses, partners and merchants in North America, Latin America, Europe, and Australasia. For more information, please visit www.FLEETCOR.com.

Founded in 2000 and headquartered in Peachtree Corners, Georgia, FLEETCOR generates more than $2.25 billion in revenue through brands such as Fuelman and Comdata. We employ more than 8,000 valued associates worldwide.

FLEETCOR enjoys global recognition including:

Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista
Forbes World’s Most innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!
Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, rising 92 spots to #896
S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks based on market cap (company value)
FLEETCOR has a culture founded on integrity, collaboration, innovation, execution and people. This offers each employee the opportunity to ‘thrive & grow’ thru career development, volunteer, community and wellness initiatives…allowing each individual to create a balance between professional goals and personal achievement.

Equal Opportunity/Affirmative Action Employer

If you need a reasonable accommodation for any part of the employment process, please contact your local Human Resources Business Partner and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

Ready to be seen?

Apply now to have the opportunity to be considered for similar jobs at leading companies in the Seen network for FREE.

Be seen in a new It Analyst job

Skip the search

Zero stress and one profile that can connect you directly to 1000s of companies.

Best-fit jobs—for you

We’ll take it from there. After you tell us what you’re looking for, we’ll show you off to matches.

Free Career Coaching

Boost your interview skills, map your tech career and seal the deal with 1:1 career coaching.

You get tech. We get you.

Join now and be seen.