LogicMonitor is the leading SaaS based performance monitoring platform for enterprise IT.
We are a company of fun-loving, hard-working achievers. We love going to work and think you should too. We hold our company culture near and dear — we are customer-obsessed, work as one team, and strive to be better every day. These are our core values. So it's no surprise that we work hard and genuinely have fun working with each other to achieve great things together.
Located in the Aldgate Tower, between the City and Shoreditch, our office is easily accessible by public transportation including train, tube, bus, DLR, and Overground. When you join LogicMonitor's London team, you will be working alongside some of the brightest minds with one of the fastest growing, global software firms. We are looking for you to bring your expertise, drive, and passion. This is your chance to join us on our journey as we expand our global presence and achieve record-breaking success.
What You'll Do:
The Project Coordinator is responsible for ensuring implementation projects on the Professional Services team are completed on time, within budget and meet the highest quality delivery of services to LogicMonitor customers. The Project Coordinator facilitates coordination, scheduling and reporting of small and medium implementation projects. This position works closely with customers and Solutions Engineers to plan, prioritize, and execute project plans.
Here's a closer look at your duties in this key role:
Develop and implement project schedules to meet agreed-to deadlines. Engage in ongoing client meetings to ensure customer satisfaction.
Work closely with other PS Project Managers / Coordinators to coordinate, schedule and align resources for incoming PS projects.
Work in tandem with Solutions Engineers to plan the delivery of services offered in PS packages.
Drive action and follow-through with engineers, partners, internal stakeholders and customers to minimize and eliminate project delays and inactivity.
Gather project success criteria and build documented project plans.
Flawlessly juggle multiple, simultaneous PS projects.
Ensure project success from inception to completion.
Ensure projects stay on track and within budget.
Define and maintain accurate timeframes throughout a project's lifecycle.
Identify and highlight project risks, issues and challenges with all parties involved.
Maintain high standards for organization, communication and ensuring customer success.
Anticipate challenges and issues with project timeframes or scope. Manage expectations with all involved stakeholders.
What You'll Need:
Bachelor's Degree required
2-4 years professional experience required
Familiarity with project management tools and methodologies such as Smartsheet, JIRA or Harvest a plus
IT services or agile project management experience a plus
Desire to work in a fast-paced environment
Ability to translate customer needs to technical requirements
Excellent communication skills, written and verbal
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LogicMonitor provides SaaS-based performance monitoring for modern IT infrastructure. Our solution enables companies to intelligently monitor their entire IT infrastructure stack: storage, servers, networks, apps, virtualization, and websites - all from the cloud. LogicMonitor unifies physical, virtual, and cloud infrastructure monitoring to ensure system-wide availability and performance, empowering IT Operations teams to consolidate tools and troubleshoot faster.
Unlimited vacation time; fully stocked kitchen; monthly gym stipend; weekly yoga and gym classes; extra $1,000 once a year when you take a week off of work and fully unplug; professional development reimbursement; our team is covered for health, dental, vision, life insurance, and 401K (free for you and subsidized for the family).
Java, Linux, MySQL, Python, Go, AWS
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