Major responsibilities include:
• Developing and documenting test plans, test cases with Customer Experience focus for Mobile applications, Web applications.
• Be a creative thinker and passionate about providing the best in class Customer Experience & flawless quality while testing Customer Care Apps,(Mobile Apps (My Verizon Mobile) and Rep Assisted Channels (POS).
Understanding of Pega architecture and test Front end and Back end application based on Pega.
Creating Status report and Project Journey using google Document and PPtx.
• Executing functional, integration, regression, for multiple applications/subsystems.
• Executing test cases end to end.
• Experience reporting testing results in a clear, detailed, and analytical style using fact-based metrics.
• Use appropriate measures and KPIs to validate and report on software quality.
• Support the scoping and implementation of technical solutions.
• Be meticulous about documentation and maintaining a robust log of all test cases and test results.
• Proactively bringing issues and problems to the attention of the team; generating, proposing and implementing innovative solutions to solve them.
• BS Degree or equivalent experience
• 6+ years of Quality Assurance experience including Agile/JIRA
• Strong knowledge of SDLC and testing levels/types/ phases.
• Strong experience in functional testing of Digital/Mobile based apps.
• Experience creating XML request/response documents from specifications is a plus.
• Strong SQL skills are a must.
• Experience of UNIX servers - full awareness of OS and variety of commands, proven ability to read and test UNIX shell scripts
• Automation tools like Selenium and Appium is a plus
• Teamwork & collaboration skills to work across organizations and lead cross-functional teams
• Communication & stakeholder management skills
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