KEY Concierge

Salesforce Developer / Administrator

Systems Administrator in Austin, TX , Dallas, TX , Houston, TX , San Antonio, TX

Posted 2018-09-05

Our Mission:
KEY is transforming the hospitality industry by offering a simple, three-sided marketplace accessible to travelers, property managers, and vendors. We provide distinctive, curated services in order to ensure guests’ stays are seamless and our client’s lives are easier.

Your Role:
In your role, you will be responsible for developing business features and technical capabilities within KEY's Salesforce Service Cloud and Marketing Cloud instances and related data, services, and applications. You are highly familiar with our core data models and APIs in Salesforce and internal data systems and how Leads, Opportunities, Accounts, and Contacts map to key business processes in our Concierge Operation and Business Development groups. You will partner with Sales and Operations Leadership to identify, prioritize and execute strategic roadmap of systems enhancements to drive scalability and operation efficiency in the business.

You'll have the opportunity to grow your technical skills and knowledge of the Salesforce platform, learning new Salesforce products and ecosystem of technologies that integrate with Salesforce. Your projects will require researching third party solutions such as Dialpad for call management and create new components, data models, and APIs in Salesforce Service Cloud. You'll also have the opportunity to work full-stack on KEY's internal Node.js development platform, which integrates with our Salesforce instances.

What You Will Do:
Participate in all phases of software development life cycle including functional analysis, development, prototyping, coding, testing, deployment, and support.
Develop high-quality, scalable applications with Apex and Lightning Components, as well as declarative- and configuration-driven development.
Work in the development environment which includes custom objects, workflows, process builders, triggers, dashboards, migration tools, SOQL and web services/Rest APIs.
Integrate with other systems, including Saas applications from other vendors, REST APIs, event-driven systems, or data warehouses
Apply best practices and design patterns to build applications on the Lightning platform
Proactively identify process inefficiencies and streamline or automate them
Develop and improve reports, dashboards, and supporting process flows to provide reliable, accurate, and timely visibility into our data
Work closely with Sales & Operations teams to develop processes and controls to keep the database clean with accurate prospect and customer data

Who You Are:
You are a self-starter and love solving challenges
You are excited about using technology to create innovation that improves productivity of internal users
You enjoy a dynamic environment that strives on out-of-the-box thinking and creative ideas
Demonstrated experience building business applications and capabilities with Salesforce Service Cloud, including process builder, workflows and custom objects
2+ years experience with Salesforce Lightning
Experience integrating Salesforce with third-party applications such as Dialpad, Ortoo
Proficient developing applications using using Apex with Lightning, or similar technology
Bachelor’s degree in Computer Science, related field, or equivalent professional experience

Our Values & Environment:
We have a highly collaborative environment where everyone understands the business problems, and ideates solutions to solve the problems
We are data-driven and iterate fast to validate assumptions
We swarm to architect and deliver technology innovation in the travel space
We have passionate, fun and smart people to work with and learn from
Our engineers are given full ownership and the freedom to make a huge impact
We value our people and relationships

Are you ready to join us as KEY expands into the hottest travel destinations, and usher in the next big wave in the travel industry?

About Us:
KEY ( is a hospitality marketplace for travelers, vacation rental properties, and vendors. We are transforming the industry through our technology platform, which vets properties and provides curated services to make guests’ stays seamless and homeowners’ lives easier. Founded in 2014 by Kim Shrum, KEY is present in 23 markets including Los Angeles, San Francisco, Aspen, Austin and New York.

Competitive base salary
Open & flexible PTO
401k Program
Health, dental & vision insurance (employee premiums 100% covered)
Food & meals: catered lunches once a week, well-stocked kitchen with snacks, fruit, and drinks, happy hours
Facilities: located in the heart of downtown Austin, paid parking or public transportation, on-site gym

Job Type: Full-time

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Company summary

KEY is a hospitality marketplace for travelers, vacation rental properties, and vendors. We are transforming the industry through our technology platform, which vets properties and provides curated services to make guests’ stays seamless and homeowners’ lives easier.


Open and flexible PTO; equity grants, downtown Austin with paid parking and gym, catered lunch once a week, and well-stock kitchen with snacks and drinks.

Tech Stack

Node.js, React.js, AWS, Mongo, CircleCI, Salesforce Service Cloud, Salesforce Marketing Cloud

Interview process

1-hour technical interview (video chat or onsite), followed by 3-hour on-site interview.

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