In this position, you will provide technology support for 60 plus field offices throughout the United States. Key areas of support include:
• Network Operations
• VoIP Phone Support
• Network Printer Support
• Web Meeting Tool Support
Must be able to identify and analyze common problem areas and recommend improvements to the appropriate functional area to more effectively meet the business' needs.
Provide comprehensive, high level technical expertise in the resolution and management of the most complex technology and system problems.
The ideal candidate should be able to, troubleshoot and resolve complex problems and escalate to vendors when appropriate.
Communicate problem status to management and customers
May assist, train and coach junior staff.
Provide end-user training
Perform other duties as assigned or requested.
Skilled in one or more technology specialties:
• Cisco Meraki Dashboard
• IP addressing, DNS, and DHCP
• HP’s WebJet Admin
• Verizon’s Virtual Communications Express Admin Portal
• WebEx online meetings
• Service Now
The Ideal Candidate will have:
Bachelor's degree in Information Technology preferred.
3-5 years of progressive relevant information technology experience with 2 years specific remote office support.
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AIG and its member companies form one of the world’s leading insurance organizations. We provide insurance for businesses and individuals, helping individual customers plan for their futures by offering life insurance, travel insurance, product warranty, auto insurance and retirement products. Our commercial clients have come to rely upon our risk expertise and financial strength to help them address some of their most complex challenges – from huge construction projects to protecting themselves from the emerging threats to data security. We offer our people the chance to grow in a dynamic company that values teamwork, fresh perspectives, and a commitment to helping their clients.
At AIG, we have a 100-year legacy of working to make the world a better place. And that begins with our employees. We’re proud to offer a range of employee benefits and resources that help you protect what matters most – your health care, savings, financial protection, and wellbeing. We provide a variety of leaves for personal, health, family, and military needs. For example, The “Giving Back” program allows you to take up to 16 hours a year to volunteer in your community.
We also believe in fostering our employees’ development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
AIG utilizes a wide range of technologies across multiple platforms. Our core businesses use Java, .NET, Node.js, and AngularJS program languages. We also leverage package solutions such as SAP, WorkDay and Adobe Experience Manager (AEM).
Our interview process varies by position but you can typically expect to have a preliminary discussion with the recruiter, followed by technical interviews with the hiring team.
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