The major operating systems we support are Windows 7, Windows 10 Windows Server (2012, 2016) and we offer support for Mac OS X/Unix/Linux so those skills are a plus.
We also work with Cisco products, SonicWall, and a variety of NAS/SAN solutions. We work with a variety of backup software solutions including Veeam and ShadowProtect.
Candidate should feel comfortable taking live customer calls and troubleshooting/problem solving on the fly.
Candidate should have the ability to work with customers at their location as needed with supervision and should be able to represent PCS in a professional manner.
Candidate should have excellent teamwork skills and be able to work in a fast paced, fun environment that promotes working together and learning.
All candidates are expected to go above and beyond in providing outstanding service to our customers.
Some entry level certifications will be required to remain in good standing.
Project Implementation work will be assigned as necessary to encourage learning new skills and developing customer service expertise.
Candidate should have excellent written and verbal communication skills.
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