Senior Product Manager, Mobile

Product Manager in San Mateo, CA

Posted 2020-02-26

About SurveyMonkey

SurveyMonkey (NASDAQ: SVMK) is a leading global survey software company on a mission to power the curious. The company’s People Powered Data platform empowers over 17 million active users to measure and understand feedback from employees, customers, website and app users, and the market. SurveyMonkey’s products, enterprise solutions and integrations enable 335,000+ organizations to solve daily challenges, from delivering better customer experiences to increasing employee retention. With SurveyMonkey, organizations around the world can transform feedback into business intelligence that drives growth and innovation.

SurveyMonkey is a place where the curious come to grow. By embedding inclusion into our processes, policies, and culture, we are building a workplace for our 1,000+ employees across North America, Europe, and APAC where people of every background can thrive. We’ve won multiple awards and received recognition for our forward-looking policies, including extended parental and bereavement leave, vendor benefits standards, and Take 4 sabbaticals.

SurveyMonkey was recognized by Great Place to Work® and FORTUNE as a top workplace in 2018 and 2019, and the company has also won numerous awards as a leader in global survey software, including being named among CNBC’s Disruptor 50 and the Forbes Cloud 100.

Over the past two years we’ve become a public company and expanded our platform with enterprise-grade features in privacy, security and compliance, putting SurveyMonkey on the path to rapidly expand our presence within the Fortune 500. We have ambitious goals to grow our international footprint as well, and every member of our troop plays a critical role in driving this growth and transformation. It’s an incredible time to join the company and be a part of our next chapter!

Build what users want — before they even know they need it. We’re looking for passionate product thinkers who want to build world-class tools and features that simplify the lives of our customers. From planning to design, testing, and rollout, you’ll use your knowledge and strong communication skills to collaborate with multiple teams across the company. If you want to help shape the future of SurveyMonkey, then we want to meet you.

The Role
Building and innovating on multiple 4-star plus mobile apps with over 200K MAUs is no small feat! Our Mobile team is charged with understanding trends in the market, needs of our user base and translating those into delightful mobile experiences that unlock growth in our core business.

In this role you’ll lead a cross-functional team of engineers, designers and analysts to deliver the world’s best mobile experience across a portfolio of mobile apps for online and offline response collection, survey administration and uncovering insights. You’ll have end-to-end ownership of a portfolio of mobile apps and experiences, build the roadmap and be responsible for product strategy and execution to accelerate our mobile growth.

We are looking for an experienced, customer-focused, data-driven, collaborative product manager with experience in mobile app development who can prioritize across multiple initiatives and partner with a large cross-functional team to deliver out-sized business and customer outcomes.

Key Responsibilities
Define the product strategy and build the prioritized roadmap for SurveyMonkey apps in support of key business outcomes
Cultivate customer empathy and develop deep insights into customer needs and how our products can help them achieve better outcomes
Conduct market & user research, identify industry trends, provide competitive analysis
Develop detailed product requirements, roll-out plans and help build effective GTM (go to market) plans for your products
Work with a cross-functional team of passionate engineers, data scientists, marketers, and product designers through iterative releases
Drive concept-to-launch execution of key features
Define and conduct experiments to test out different hypothesis
Actively seek out and analyze data (qualitative and quantitative) to validate assumptions and make better product decisions
Desired Skills and Experience
4+ years experience in Product Management at a technology company.
2+ years experience in leading mobile products
Demonstrated success defining and shipping amazing products in an iterative manner, with a hands-on willingness to do whatever it takes from an execution perspective
You thrive in a fast-paced environment and successfully handle ambiguity
Deep user empathy and ability to advocate for new features with both qualitative and quantitative reasoning
Strong business judgement and decision making skills; ability to identify, prioritize, make tradeoffs and get alignment around highest impact initiatives
Problem solver with excellent analytical skills and attention to detail
Excellent communication skills, with the ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences
Bachelor or Master degree in quantitative or engineering related field
At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, 401k, paid holidays and parental leave, and equity compensation.

SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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