The Senior Salesforce Administrator is a key role in the IT Operations team responsible for all facets of administrating business configurable components of the Salesforce.com platform, including related applications across the CRM environment such as Altify, Pardot, RFP, and CPQ tools. Role is considered the subject matter expert for Salesforce.com and related CRM applications and appropriate use with respect to the entire Customer Life Cycle.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Develop a detailed understanding of CRM core and integrated application architecture
Develop a comprehensive understanding of business workflow and processes across customer lifecycle
Identify opportunities for optimization and recommend best practice solutions to promote process improvement and data integrity
Coordinate requirements gathering, scoping, prioritization and completion of new development projects across all business units
Design and develop solutions that maximize effectiveness and improve 360 view of customer while maintaining existing functionality in a complex, global SFDC org
Implement and maintain custom objects, formulas, validation rules, workflows, process builder, approvals, and assignment rules
Collaborate with VisualForce developer to create customized solutions
Document system configuration, workflows, and field/data maps
Mitigate risks associated with projects, having a high technical complexity
Manage change control processes to ensure no interruptions in day-to-day use of Salesforce while still providing visibility into changes
Utilize a change management process to develop and implement new applications and updates to existing applications
Manage day-to-day support and troubleshooting of all Salesforce technology platforms.
Act as a SME in the discovery and investigation of critical production problems
Adhere to best practices for Salesforce processes, data governance, administrative process, and user adoption
Ownership of all technical aspects of Salesforce.com, including data migrations, data quality, systems integrations, 3rd party applications and AppExchange products
Other duties may be assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Bachelor's degree from four-year college or university; and two to four years’ related experience and/or training; or equivalent combination of education and experience. A degree in Business Administration, Information Technology or related technical field if preferred.
Advanced Salesforce Administrator Certification
4+ years as a certified Advanced Salesforce.com Administrator managing an Enterprise-level instance with >500 users; Sales Cloud and Service Cloud.
Experience in Customer Community portal
Experience in Salesforce.com Classic and Lightning
Experience in VisualForce and Lightning components
Strong background in Salesforce.com dashboards and reporting
CPQ Administrator preferred but not required
Salesforce Developer preferred but not required
Previous Business Analyst, Sales Operations, IT and/or Project Management experience
Strong business, technical, and analytical skills/experience are required to be effective in this position. Candidate must be comfortable working with all business units across the organization, at all levels to gather business requirements and to develop solutions, without impacting existing processes.
Able to document and execute detailed specifications from high-level requirements with minimal supervision
ERP Integration, preferably NetSuite
Excellent project management and change control skills
Knowledge of Marketing automation platforms, ideally Pardot and Bizible
Communicate and work well in a team environment
Ability to prioritize work and adjust to rapidly changing requirements and demands
Advanced written and verbal communication skills
Excellent organizational, document management, and team leadership skills
Computer skills including Microsoft Office at a highly proficient level
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Spok is going places. Our success comes from an amazing group of innovative and determined global employees who make Spok a great place to work.
What we do matters. Our technology is used by people who save lives—from a doctor treating a patient to an emergency operator responding to a life safety situation. We help ensure they can communicate safely, securely, and efficiently.
Our relationships matter. Spok employees get to work with interesting people every day both internally and within our customers’ organizations. You’ll also have interaction with key leaders working in a fast-paced, flexible environment.
Join us. Whether you are just getting started or have years of experience, you’ll be at the forefront of building innovative solutions in a highly collaborative environment.
We pride ourselves on not compromising on the technical architecture we use to make what we do, happen. Surround yourself with the best technology and the brightest technical experts around.
Enjoy a hard working yet people minded culture. Personal work-space and a variety of collaborative working environments in an open air, open office environment. Regular community involvement events through our Spok Gives Back mindset. Monthly, company wide birthday and anniversary parties. Catered breakfast every Friday morning!
Multiple health plans at VERY competitive rates (including a Health Savings Account)
Company matching 401k plan
Employee Stock Purchase plan
Flexible Savings Plans for the employee and dependents
Company paid Life Insurance and Accidental Death & Dismemberment (AD&D)
Voluntary Life and AD&D
Short Term and Long Term Disability
Company paid Education Assistance Program
Competitive Paid Time Off plan with 7 paid holidays.
Our interview process traditionally follows a three step process. A phone interview with our Technical Recruiting team (20-30 mins.), then a phone interview with the position's Hiring Manager (20-30 mins.). Finally, you will come on-site to meet the Hiring Manager and a number of peers and leaders as it relates to the position you are interviewing for.
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