System Engineer - Role and Responsibilities
Serve as Subject Matter Expert (SME) for Linux/Unix AND/OR Windows Based Systems.
Ensure operational stability of server and storage environment.
Actively Monitors the health of services. Builds automated monitoring/alerting to help ensure uptime of 99.8% for the systems.
Document and maintain Standard Operating Procedures
Provide tier 2 and 3 level support with the defined SLA/RLA with over 90% compliance.
Helps automate server builds using scripting languages or any new technology identified in environment based on technology and architectural roadmap.
Provides cost effective, secure and fit-for-purpose solutions to internal customers as per the business needs.
Builds and maintains secure hardened servers as per the security standards with less than 5% rework (not requirement changes) during build & deploy phase.
Helps automate patch process for servers on monthly/regular basis using automated tools like Altiris, SSM or Satellite. Critical security patches to be applied with 10 hours of communication received from security team.
Assist the Team lead or Manager in integration or divestiture initiatives and provide timely feedback/inputs and help integrate IT assets.
Assist the Team lead or Manager in providing inputs for EOL assets and/or renewals and related activities.
Configure and maintain organizational backup and restore environments. Assists the customers in performing backup and recovery of systems as and when required
Perform backup system and storage upgrades in alignment with established processes and standards.
Configure and manage the backup platforms to ensure hourly, daily, nightly, and monthly backups of on-prem systems to AWS.
Ability to Test backup and recoveries on monthly, quarterly basis as per DR and audit related exercises
Configure and manage platform to ensure backups of AWS based systems as per defined frequencies (daily, weekly, monthly)
Document and cross train other Systems Engineers in backup system configurations and processes. (If necessary, to be explicit above/beyond the documentation requirements below)
Conduct daily, weekly, and monthly server and storage platform performance tuning in alignment with defined processes and standards
Help DBA team to configure MySQL/SQL Server wherever needed
Essential Job Skills
- Linux/Unix/Cloud Skills:
AIX 6.x/7.x, RHEL 6.x/7.x, CentOS, SUSE
RedHat: HA Clustering, Satellite 6.x/7.x
Fundamental networking/distributed computing environment concepts (Routing protocols, DHCP, DNS, TCP/IP)
Monitoring tools like Splunk, Cloudwatch and Zabbix
Troubleshooting software and hardware issues including root cause analysis
AWS cloud services (Cloudformations, EC2, S3, IAM, EBS, Dynamo DB, RDS, Kibana, Elastic Search etc)
Security protocols (SSH, Winbind, etc.)
Web technologies (Apache, Tomcat, etc.)
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