The Hartford

Senior Voice of Customer Engineer - 1902595 (Hartford, CT)

Software Developer in Hartford, CT

Posted 2019-10-24
Description

EXPECTED OUTCOMES
- Platform Management: Delivery of on-time, quality product enchantments and changes. Driving product adoption and ease of use with users and stakeholders at Hartford. This includes data reporting, proactive sharing of product enhancements as they evolve (maintains close relationship with Software product engineering team) creation of detailed documentation.
- VoC Ecosystem Success: Measured by solid integration of platform product system with Enterprise Data Office data feeds on the upstream side and with Hadoop data ingestion in downstream side.
- Vendor and internal stakeholder management: Measured by on time resolution of outstanding product issues with Vendor and meeting the SLAs of issue resolution and fixes requested by internal business stakeholders.
- Customer Success: Measured by adoption and value realization of platform at The Harford.

Qualifications
- Experience creating reports and visualizations on data analytics platforms like Tableau, Looker or Salesforce with large datasets.
- Advanced Excel skills (Macro, Pivot Tables, VLookups, etc).
- Experience working on API and data integrations with other third-party systems such as Salesforce, Workday, ServiceNow, or similar.
- Ability to lead architectural discussions with technology teams
- 5 years of experience with increasing responsibility for organizational platforms (Preferably in VoC/CX platform systems like i.e. Medallia, Confirmit, Clarabridge, Qualtrics)
- Ability to hear a business problem and develop creative, scalable options for solving it, including tradeoffs, data impacts, and upstream/downstream process and system implications
- Ability to perform Data transformations, Coding and product implementations and enhancements. - Minimum 2 years’ experience writing code in web technologies like Java, Javascript, XML, HTML and CSS.
A good understanding of Data systems – management, architecture, SQL and Hadoop.

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Company summary

The Hartford is a leader in property and casualty insurance, group benefits, and mutual funds.

Perks

Performance rewards; generous paid time off; award-winning wellness tools; resources for professional growth.

Tech Stack

Java, .NET, Angular, Hive, Pig, Spark, Bootstrap, C#, Hibernate, HTML, J2EE JS, JSON, NoSQL, Node, PL/SQL, Oracle, SOAP, Python, R, Hadoop, etc.

Interview process

Recruiter screen; hiring team interviews; background check.

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