Position requires developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond. Apply innovative technology to business processes in order to develop new solutions and troubleshoot issues as well as advising on options, risk and impacts on business processes and technical architecture. Design and review new requirements and new features based on business needs in addition to creating and/or reviewing various ServiceNow objects, data integrations, and reports using ServiceNow platform.
Overall administration of the Service Now instance
Partner with outsourced Service Now team on complex administration/integrations
Coordinating integrations with applications such as Active Directory and CASB
Hands-on design, development and deployment experience with the ServiceNow platform
Prepare requirement specifications and design documents
Establish and drive ServiceNow configuration standards
Facilitate the implementation and integration of all modules
Facilitate and test all system upgrades and configuration changes
Participate in design review with other team members
Partner with team on UIs, Workflows and notifications
Ensure configuration consistency across development, test and production environments
Effectively manage and prioritize implementation tasks effectively
3-5 years of work experience in ServiceNow Administration, Implementation and Development
Expert level knowledge of ServiceNow ITSM (Request, Incident, Problem, Knowledge, Change, Asset, Service Catalog, Service Portal Configuration)
Experience managing instances and support tickets through the HI Service Portal
Advanced level knowledge of update sets, code promotion, system clone, data preservers and excluded tables
Experience with Agile software development methodologies including Scrum
Intermediate level knowledge of ServiceNow ITOM (Discovery, Service Mapping, Event Management, Orchestration, Operational Intelligence, Cloud Management and Release Automation)
Excellent verbal and written communication skills
Strong attention to detail, ability to multitask and time management skill
Bachelor level degree in MIS, Computer Science or a related field
Must have 4+ years’ experience in Technology, with 3+ years in Infrastructure and Operations
8+ years’ experience in Technology, with 5+ years in Infrastructure and Operations preferred
ServiceNow Certified System Administrator certification
ServiceNow CIS-Discovery certification
Experience with Active Directory, LDAP or Single Sign-on (SSO)
Working knowledge of relational databases
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