• Hands-on experience in implementing CSM module on ServiceNow.
• ServiceNow Implementation Specialist & Admin
• Hans-on with Now Platform and all Enterprise Service Management suite on ServiceNow.
• Java Scripting knowledge and hands on experience on it.
• Hands-on with ITIL Process implementation.
• Service-now for custom Application Design & Development.
• Hands-on technical delivery including required documentation of cost-effective Service-now solutions, Ability to create and Modify Workflows.
• Hands-on design, development and deployment experience with the Service-now platform.
• Hands-on migrating data from different tools into ServiceNow.
• Provide technical direction for the development, design, and systems integration for client engagement from definition phase through implementation.
• Review work of development team.
• Create and execute development plans as appropriate to meet changing needs and requirements.
• Communicate and enforce coding standards
• Good at creating required information for Reporting and Dashboards
• Knowledge of ITIL methodologies and processes
• Project Management skills
• Good Communication and presentation skills, Client handling.
Technical Expertise :
• Creation of script based Assignment and Approval rule.
• Creation of custom related list.
• Creation of Access Control List with the help of Scripting.
• Creation of Script based UI Policy and Client Script.
• Debugging script
• User Administration
• Web Service Integration
• User Interface Level Integration
• MID Server Integration
• Use of Import Sets for data loading from external file or database to the service-now.com
• Knowledge of ITIL V3 processes
• CMDB and foundation Data setup and implementation
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