We have an opportunity for a ServiceNow Developer to join our talented IT Services team. The successful candidate will have fluency in ServiceNow development principles that enable them to work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices. The successful candidate will be part of a team responsible for the maintenance and enhancement of the ServiceNow platform and must be able to act with a sense of urgency and adapt to changing priorities.
Typical responsibilities include:
Proven experience as a key technical resource leading the development of solutions in client environments.
Provide technical leadership and training, perform peer code reviews and ensure the ServiceNow team follows development best-practices
Experience with implementation of Service Now, working with all core ITSM processes, as well as Discovery, Orchestration, App Creator, Demand Management, Project Management, Performance Analytics, and other applications as they relate to ServiceNow
Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades
Create and maintain API and data integration processes between ServiceNow and other services.
Generate operational reports and KPI analysis as needed
Prepare client facing and internal deliverables that are technology related
Transform functional requirements into detailed technical designs that represent actionable development tasks
Maintain production system reliability through utilization of change management process
Monitor health, usage and overall compliance of the application
Perform version upgrades and install patches
Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces and any other customization required to support client processes
Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis
Bachelor’s degree in Computer Science, MIS or Business related discipline4+ years of hands-on experience as ServiceNow Developer or ServiceNow Implementation Specialist
Certified ServiceNow Administrator
Experience developing and implementing systems using Agile/Scrum methodology
3 years of experience with ITIL Service Management processes. ITIL Foundations certification preferred.
3 years of experience with Java Scripting
2 years of experience with web technologies such as DHTML, CSS, AJAX, XML, HTTP
2 years of experience with Server side technologies such as Rino, Jelly
3 years of Database technologies such as JDBC, SQL
Previous experience working with and mentoring junior ServiceNow developers
Previous experience configuring and customizing all aspect of ServiceNow - UI Actions, UI Policy, UI Pages, Business Rules, Client Scripts, Include Scripts, Catalog Client Scripts, Catalog UI Policies, Email Scripts, Scripted Web Services, Rest and SOAP web services, Roles / Groups to name a few
Understanding and experience related to advanced ServiceNow development including the following:
The Glide Stack, Jelly scripts along with SN extensions, Rino extensions
Database relationships, views, query definition, before/after business rules
Must be eligible to meet government eligibility requirements
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