ROLE DESCRIPTION SUMMARY
The position is responsible for executing administrative and development activities on the ServiceNow
platform. This will include work on the ServiceNow platform, IT Service Management, Project Portfolio
Management and Human Capital Service Management modules. The incumbent will be part of a global
team and will be based in SES headquarters in Luxembourg.
PRIMARY RESPONSIBILITIES / KEY RESULT AREAS
Responsible for the design, test, implementation and documentation of executed development
activities on the ServiceNow platform
Ensure a close collaboration with IT and business units to gather requirements, translate them in
development stories and implement them based on ITIL and ServiceNow best practices
Monitor the health and security status of the instance, and take necessary preventive actions
Coordinate escalations to ServiceNow support via ServiceNow HI self-service portal
Recommend new technologies, functionalities and processes on the ServiceNow platform
Ensure assigned project tasks required for the development, test and implementation are
completed on schedule
Perform all other tasks as required
SES Proprietary and Confidential Page 2 of 2
Strong logical and analytical thinking
Results oriented with a pragmatic service delivery approach
Ability to work in a rapidly changing environment under tight timelines
Self-motivated and able to work independently
Ability to communicate the business value of IT standards and structured approach
Detail oriented with a proven ability to self-motivate and follow-through on tasks
Good written and verbal communication skills
Ability to effectively interact with all organization stakeholders
Willingness to integrate in international teams and working environment
Openness for new technologies and readiness for change
Stress resistant and able to manage multiple tasks at the same time
QUALIFICATIONS & EXPERIENCE
Minimum Bachelor’s Degree in Computer Science, Information Systems or relevant equivalent
Minimum three years and maximum of seven years of proven working experience in a similar
Basic Project Management skills
Solid understanding of the application development lifecycle process, including requirement
analysis, quality assurance, design, scheduling, implementation, issue tracking, version control
ServiceNow Administrator and Developer Certifications are considered as an advantage
(ServiceNow certifications regarding PPM, HRSD, ITSM or CSM; SCRUM Master certification, ITIL
v3 or ITIL v4 foundation certification; etc.)
Knowledge of the SCRUM or ITIL frameworks is considered as an asset
Fluency in English, any other language is considered as an asset
Willingness to travel internationally (<1%)
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