Wave for Nationwide

Site Reliability Engineer

Reliability Engineer in London, ENG

Posted 2020-03-02

We’re no strangers to being at the forefront of technological breakthroughs – first in the UK to launch internet banking, joint first with Apple pay, Cisco leading-edge technology in our branches.
Building on that success, we’re now on a hugely exciting and ambitious transformation journey to become a simpler, more agile and innovative organisation, whilst remaining relentlessly focused on delivering legendary products and services to our members…

Our adoption of cloud is fundamental to the success of our material investment in technology for now and the future. The creation of first-class cloud products and capabilities that can be harnessed and leveraged are critical to achieving our strategy, delighting our members and the foundation of our digital capability. Our level of ambition is set high, that’s why we need experienced cloud talent to drive forward our cloud strategy delivery.

And that’s where you come in…
Want to get involved in cloud based technical challenges? Do you live and breathe hyperscale public cloud? Are you someone who appreciates similarities and differences between DevOps and SRE? Are you keeping yourself up to date with the latest releases, functionality and approaches to cloud adoption?

If so you should be part of Nationwide’s exciting and growing team of cloud operations site reliability engineers (SRE). You’ll use your expertise in the creation of technical artefacts to deliver against cloud operations SRE objectives that are aligned to our engineering principles and the architectural strategy.

We'll be moving into our new location at the iconic Post Building in Holborn, London early in 2020. Our head office will remain in Swindon, but we know Holborn is a great place to attract industry-leading talent within the Fintech capital of the world.

Our new base will house around 1000 colleagues and a new digital and data innovation centre for those working in Digital, Data, Engineering, Architecture, Test, Development Ops and Design specialisms. As part of the IT Operations and Service Delivery community and working within our cloud centre of excellence, we are looking for talented people with the ability to act like a developer and think like a systems operator.

Who we’re looking for

As a minimum requirement you’ll have:

•Hands-on experience in automating the deployment and monitoring of services in Public Cloud
•Ability to design and implement Cloud platforms for elasticity and scalability
•Hands on experience in infrastructure as code and post deployment configuration management using tools such as Terraform, ARM, DSC, Puppet, Chef, Ansible etc.
•Understanding of continuous deployment using CI/CD tools like Jenkins, SCM (Git, SVN) along with code reviews
•Experience in making changes to production & live systems ensuing service uptime adhering to SDLC best practices
•Exposure with Docker, Kubernetes and cloud native development frameworks (Serverless & PaaS)
•Good scripting & development skills
•A strong understanding of core network protocols and services (TCP/IP, DNS).
•Experience in system administration including configuration and troubleshooting.
•A strong understanding of IAM roles and policies
•Ability to analyse network behaviour, performance and application issues using standard tools.
•Knowledge of database and replication methodologies
•Experience with distributed systems design, maintenance & disaster recovery

It would be nice if you also had:

•Ability to make design decisions that minimise and optimise infrastructure cost
•Experience of scripting against APIs would be advantageous.
•Developer and / or Administrator certifications and / or Public cloud certifications
•Understanding of Security Groups and Network Access Control Lists

What you’ll be doing

As a core member of the team responsible for the reliability, availability and performance of the cloud platforms and services that underpin Nationwide you will:

•Influence and lead architectural & design decisions with regards to the operational reliability while building and managing scalable, self-healing, these globally-distributed cloud platforms
•Collaborate with architecture, security, engineering teams and the wider Cloud Centre of Excellence to set up best in class platforms and subsequently provide guidance on their consumption
•Proactively seek opportunities to drive efficiency, automation and cost reduction by automating manual and repetitive tasks
•Develop features and codified artefacts for platform improvements leveraging automation and infrastructure as code
•Provide technical expertise at parts and/or all stages of the delivery lifecycle
•Identify and escalate dependencies, risks and exceptions that will affect implementation of technical artefacts
•Share knowledge with peers to contribute to the growth of knowledge within Cloud Operations SRE
•Work with development and feature squads to ensure the reliability of future projects and programmes

The extras you’ll get

Our people’s success isn’t based on how long they spend at their desk. While you’ll have contracted hours, we offer a flexible environment. That might be working from home, logging on from other offices across the UK, or working part time or compressed hours. We want to know how you like to work. And if we forget to ask, please tell us. We promise it won’t affect your chances at all. Remove if flexible working isn’t possible, for example in branches or contact centres.

There are all sorts of benefits, including:

•A personal pension (most people put in 7% of their salary which we’ll top up by a further 16%)
•Up to two days of paid volunteering a year
•Family-friendly benefits to make life easier for parents and carers
•25 days holiday> with the ability to 'buy’ up to 10 days more holiday
•Access to an annual performance related bonus scheme
•Personal development. Support and training to help you to excel and develop your career.

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