Intralot

System Operator

Desktop Support in Vermont, USA

Posted 2019-12-30
Description

Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.

Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games. 

Pay rate for this position is $14 an hour.  The shift for this position is 9 am to 9 pm.

Duties and Responsibilities

Provide technical support for systems, including the following:

Monitor and troubleshoot telecommunication devices (3G/4G, DSL, Satellite)
Verify data integrity across several systems
Assist with Quality Assurance testing of new Lottery terminal software
Generate system reports based on customer, management, or development requests
Operate proprietary Intralot, Inc. software applications
Monitor system hardware availability
Process customer requests such as new installs, removals, or change of ownership
Work closely with Field Service Technicians by phone to install or troubleshoot equipment
Follow documented checklists and procedures for all daily work assignments
Assist Call Center Operators with answering incoming calls from stores that require assistance
Must be able to work nights and weekends in 12-hour shifts (9 PM-9 AM)
Other miscellaneous duties may be assigned


Education, Training and Experience

High school diploma; and one (1) year related experience, Bachelor’s degree in Computer Science, IT, or similar field preferred; or equivalent combination of training and experience.
Knowledge, Skills and Abilities

Willingness to learn new methodologies and software applications
Knowledge of networking and data communications
Ability to troubleshoot utilizing documented procedures
Effective communication skills
PC and other peripherals troubleshooting skills
Proficiency with Microsoft Office suite
Knowledge of various operating systems
Employment Eligibility Verification

Must possess valid documentation to establish identity and U.S. employment eligibility.
Security Requirements

Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment.  A pre-employment drug screening is also a requirement.


 Intralot, Inc. is an Equal Opportunity Employer

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Company summary

Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.

Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.

Perks

Flexible work place policy
Paid parental leave
Servant leadership and ability to grow within the organization (approximately 25% of our positions are filled with internal candidates)

Tech Stack

c#
c++
CSS
.net
asp.net
Linux
html
Java
JavaScript
vb.net
jQuery
Jira
obj-c
iOS
OCI
My SQL
Node.js
PHP
React
Restful
Agile
QT
Crystal Reporting
SQL
PLSQL
T-TQL

Interview process

We want to hire the upper echelon of developers, software engineers, Technical Project Manager, QA & BA Professionals so we move very quickly and the first interview is usually a Skype interview with the Hiring Manager and/or CTO.

Once a candidate as identified as a strong match with high potential, we move quickly to the offer phase. Pre-employment background and drug tests are completed based on federal and state law. We are able to extend some offers on contingency.

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