AceInfo is currently seeking a Systems Administrator I to support our federal project, in Kearneysville, WV or Chesapeake, VA.
The System Administrator (SA) works as a member of the PaaS Operations Team, providing daily system support and maintenance for Windows systems. The SA is expected to have a thorough technical knowledge of the Windows operating system and must be capable of executing independent and team tasks as assigned.
He/she must be a team player and willing to interact with other people at all levels throughout the organization. He/She must also posses an outstanding ability to identify and troubleshoot hardware and software issues across a variety of systems and platforms.
Responsibilities include, but are not limited to:
Day-to-day operations and administration of systems supported by the PaaS Operations team
Technical support for the system including responding to Help Desk tickets and working with customers to resolve issues.
BMC BladeLogic Server Automation operations work to include server update scheduling, results analysis, troubleshooting, and correcting issues.
Performing system upgrades and maintenance tasks, including installation and configuration of Windows operating systems, administration of user accounts, and maintenance of system security posture.
System performance tuning, data recovery, etc.
Installing and upgrading system software and supporting operating system configuration in support of application and database software.
Creating, maintaining, and restoring system backups.
Providing technical input for policies and procedures, and maintaining accurate documentation on those policies/procedures.
Adhering to Change/Configuration Management procedures and policies.
Properly estimating work efforts and technical challenges (scoping projects).
Research and investigate problems, diagnose and provide resolution or viable solutions for hardware and software issues; appropriately escalating and reporting recommendations clearly and effectively to management and team.
Research and remediate vulnerabilities.
Apply DISA STIG settings.
Bachelor’s degree in Computer Science, IT Engineering or related degree program; or current IT certification with sufficient technical experience to substitute for the formal education requirement.
Required Knowledge, Skills and Abilities
Minimum 1 years experience in supporting Windows Server Operating Systems
Ability to work well in a team environment, promote customer service and handle complex technical issues
Excellent troubleshooting skills
Ability to support on-call rotation and accept calls during the night to support the Windows servers
Security+, CCNA, CySA+, GICSP, GSEC, SSCP, CASP, CCNP, CISA, CISSP, GCED, or GCIH certificate. Certification may be obtained while undergoing background investiation.
Miscellaneous Requirements and Highly Desired Skills
1 year experience with Server Automation Tools, preferably BMC’s BladeLogic Server Automation Suite
Desireable: SQL Server knowledge
Desireable: Experience with BMC Remedy Action Request System and any of its associated applications, such as Service Request, Change Management, Asset Management, Incident Management, etc.
Experience with server security hardening and security implementation strategies in support of DoD requirements
Experience with System Monitoring Tools
Experience with blade servers and/or server virtualization
Desireable: Familiarity with USCG OSC systems and operations
Familiarity with the ITILv3 Framework
Desireable: Experience supporting Linux Server Operating Systems
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