The Systems Administrator will work closely with both on-site and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/3 support of production systems.
Duties and Responsibilities:
Systems administration of desktop and server systems connected to local and wide area networks. Desktop system management responsibilities involving account monitoring, security, Operating System (OS) installation, and other local area system administration related functions.
Provide support for implementation, troubleshooting and maintenance of IT systems
Manage IT system infrastructure and any processes related to these systems
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide Tier 2 and Tier 3 problem identification, diagnosis and resolution of problem
Provide support for the escalation and communication of status to agency management and internal customers
Provide support for the dispatch system and hardware problems and remains involved in the resolution process
Installs/loads operating system and application software
Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof
Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance
Integrate new technologies into new and existing systems including the transition and migration of corporate systems.
Execution of on-site, on the floor, technical and system administration support
Support requirements for managing installation, configuration and maintenance of Unix/Windows workstations and servers, including Web servers, network attached storage devices, and stored data in support of business processing requirements
Perform software installations and upgrades to Unix/Windows operating systems and layered software packages and maintains them in accordance with established policies, procedures and service level agreements; evaluation and installation of software/hardware patches and resolution of software related problems associated with COTS/GOTS products
Assist with achieving optimum performance and availability standards through implementing appropriate technical solutions.
Attend meetings weekly and provide weekly status reports.
Resolve a wide range of system issues, troubleshooting software, hardware, diagnosis of network issues, and addressing trouble tickets and service tasks across all tiered levels.
Attend Authorized Outage, Firewall Change Request, and Root Cause Analysis Boards as required
Create and follow procedures to maintain and manage multiple linked databases including security, data safety and integrity, disaster recovery, and bulk data import/exports.
Conduct routine and emergency maintenance of assigned data center equipment
Communicate/coordinate scheduled preventive maintenance windows with potentially impacted customers
Collaborate and contribute to the development, administration, and testing of backup and recovery plans
Participate in technical research and development to enable continuing innovation
Ensure systems are secure to STIG guidelines by utilizing tools such as Retina and HBSS
Maintain operational, configuration, and other standard operating procedures (SOPs).
Verify system availability with existing Enterprise tools
Will serve in a supervisory capacity overseeing a team of technicians
Other duties as assigned
Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)
Bachelor's Degree and 8+ years relevant experience OR Associate’s Degree and 10+ years relevant experience OR 12+ years relevant experience
Years of relevant work experience includes:
UNIX, Windows, and/or Storage administration
Experience working with trouble reporting and tracking systems such as REMEDY
Experience supporting the IC/DOD
Experience in the imagery intelligence domain a plus
CompTIA Security+ or DoD 8570 Level II equivalent
Must have valid US Passport
TS/SCI required; with ability to pass CI polygraph
Knowledge, Skills and Abilities:
Ability to create and modify scripts in multiple disciplines on Windows, Linux, and Solaris systems
Ability to learn, understand, and apply new technologies.
Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities is required.
Ability to respond to after hour calls “provide on-call support”
Must possess strong problem solving and fault isolation skill sets
Knowledge of the Customer’s processes and procedures and of the Customer’s production systems a plus
Ability to prioritize and execute tasks in a high-pressure environment.
Ability to function as a team member and independently
Ability to travel 0-20% to local area sites as well as other locations with similar architecture/footprint.
Prefer skills in one or more of the following: Window Server, Red Hat, IRIX, Solaris, Sybase, Informix, SQL, and Imagery Production Chain
Ability to lift or move various pieces of computer equipment, (max 40 pounds).
Ability to prioritize and execute tasks in a high-pressure environment.
General knowledge of database administration, network administration and possess network configuration management skills.
Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.)
The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.
During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.
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