Systems Engineer

System Engineer in Baltimore, MD

Posted 2019-12-18

DataBank is a leading service provider of enterprise class services aimed at providing 100% uptime and availability of customer data, applications, and equipment. DataBank’s managed data center services are built around its world-class facilities, multi-homed Internet access hub, and multi-terabyte storage area network. We provide a redundant managed colocation environment for companies wishing to outsource their entire computer room infrastructure. This environment consists of space, power and network transport services.

The Systems Engineer is a member of the Systems Engineering team in the Manages Services department and reports to the Director of System Services. This individual will provide system management and monitoring to to meet and exceed the SLA requirements of DataBank as well as maintain industry best practices and procedures for operation in a multi data center environment. The Systems Engineer will be part of the team that troubleshoot Windows, Linux, Cloud, Application and Network issues and brings them to resolution. They also assist in the documentation and training of the Support team.

The ideal candidate for this position will have excellent communication skills and work well in a fast-paced, growing environment. The candidate must be able to support and maintain systems in an enterprise environment. This individual will be someone who can take direction from senior management, but also seek opportunities to improve and stabilize the environment and implement efficiencies in daily processes.


Helping create the team standards, policies and procedures
Responsible for troubleshooting of Microsoft SQL Server issues
Responsible for troubleshooting of Web services such as Microsoft IIS and ColdFusion
Responsible for the operation, management and maintenance Microsoft Windows-based server systems and associated technologies including server clustering, DHCP, DNS and WINS, DFS, Security Compliance and Remediation
Responsible for the administration, configuration and management of Microsoft Active Directory, including implementations and their interoperability with disparate directory structures and security methods in a business enterprise environment
Administration of Microsoft Cluster Server and its interoperability with other systems
Provide technical assistance to clients in identifying and troubleshooting Microsoft Windows server problems
Assist with deployment and maintenance of diverse client systems including Windows, Linux, and Solaris
Establish and maintain relationships with multiple vendors
Provide proactive monitoring for all production systems in an enterprise environment to include those related to performance, failed hardware, alert conditions and other issues that affect business operations in a production environment
Responsible for troubleshooting issues related to all Windows-based systems. Must possess the ability to identify and resolve issues in an efficient manner to minimize system downtime
Assist the Director of Managed Services in ensuring all project related work is performed according to specified timelines and scope ensuring successful outcomes
Ability to troubleshooting network issues related to routing, firewalls and Load Balancers
Be able to troubleshoot VMware issues including infrastructure
Identify and implement efficiencies to daily processes and procedures
Responsibilities will include participation in an "on call" rotation and provide after-hours availability
May perform other duties and responsibilities that management deems necessary from time to time.


5+ years of experience required in the Information Technology field
3+ years of experience working in both Linux and Windows environments; ability to troubleshoot network connectivity issues at both an application and Server OS level
3 + years of experience with Microsoft SQL and Microsoft IIS services
3 + years of experience working knowledge of Virtual infrastructure technologies, specifically VMware
Experience managing and configuring Active Directory including, replication services, group policies and folder redirection
Experience supporting Microsoft products including SharePoint, Office365 and SCCM
Experience with Routers, Switches, Firewalls and Load balancers with knowledge of TCP/IP network administration and troubleshooting
Experience with MySQL, Apache and Cold Fusion
Fundamental Backup and Patching knowledge
Excellent troubleshooting, problem-solving and organizational skills
Superior customer service skills
Project management oriented with ability to lead project planning through implementation
Strong written and verbal skills, comfortable preparing documentation of procedures and guidelines
Detail orientation, and the ability to record, organize, and communicate
Ability to work flexible schedules when required
Ability to multitask and appropriately prioritize duties
A self-starter who can excel in a team environment of a growing and dynamic enterprise. A nonpolitical team player who can build immediate credibility with all teams
Occasional travel may be required
Experience with Ansible a plus
Scripting experience with Powershell or Python a plus


Health, Dental, and Vision packages
Short-Term and Long-Term Disability Insurance
Life Insurance
401k with company match
3 weeks Paid Time Off and Paid Holidays

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Company summary

The data center market has changed. Until recently data center operators believed that power, ping, and pipe was sufficient – and it was. However, the IT landscape has changed and customer needs have evolved. Increased diversity of workloads with the use of public and private cloud, and new security and compliance regimes, all have made traditional vanilla space and power offerings obsolete for most enterprise users. Managing support across a fragmented vendor landscape made ensuring uptime, and keeping everyone on the same page, more difficult and time consuming. Enterprise customers do not want multiple vendor relationships in an increasingly hybrid world where colocation, public cloud and private cloud environments need to work in harmony.

DataBank recognized this, and that is why we have created the Data Center Evolved. We’ve invested in the infrastructure, people and frameworks that allow you to configure the solution that best fits your business needs. Whether it’s a mission critical never go-down colocation environment, a PCI-DSS compliant private cloud, or a secure on-ramp to multiple public cloud availability zones, DataBank has engineered its data center platform to provide the flexibility, security, and uptime you need. The essence of this evolution is evident in our flexible customer-centric configuration of locations, platforms, solutions, and service. Our focus on service is manifest in our sophisticated support Portal that links together teams and systems in a seamless environment.

This is what we mean by Data Center Evolved. Rather than the customer revolving around the data center, our offerings revolve around you. At DataBank, our team of expert professionals understand the changing landscape that enterprises face in managing their critical IT requirements. We examine these challenges and then help resolve them by weaving a solution into a coherent offering at the price and performance level you seek. Let DataBank be your trusted advisor and help craft the hybrid solution that is right for you. This is the Data Center Evolved.



- Health, Dental, Vision packages
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- 401k with company match
- 3 weeks Paid Time Off and Paid Holidays

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