Red Ventures

Technical Support Analyst - NOC

It Analyst in Charlotte, NC

Posted 2019-08-19
Description

The RV NOC is the eyes and ears for all our IT systems including applications, servers, databases, and networks.  Any hiccup, blinking light, or loud noise is our NOC team’s responsibility to notice and respond to so our systems and services stay up at 100%. The RV NOC is a 24x7 team and is the first line of defense for RV’s critical applications, services, systems, and network.  You’ll be a central communicator to our organization in the event of outage while resolving support tickets and performing after hours maintenance activity.

What You'll Do:

Outages – Communicate, troubleshoot, lead, drive and/or implement appropriate resolution, drive escalations, perform root cause analysis.
Change – Perform system/network updates, changes, and testing.
Monitoring – Respond to and resolve alerts. Collect data, analyze trends, investigate possible resolution, implement and/or escalate.    
Documentation – Collaborate with NOC team mates and Engineering teams to update and develop runbooks for outage, change, application support, and monitoring.
Application Support - Investigate, troubleshoot, escalate, update and resolve trouble tickets.
Work a 3x12 schedule (12am-12pm or 12pm-12am), including weekends and holidays.  

What We’re Looking For:

Troubleshooting APIs, Load Balancers, SSL certificates, DNS, and other enterprise technologies.
Understanding of Webservers (Apache, IIS, …) (restart, reboot).
Familiarity with transaction based applications (HTTP, XML, SIP).
Understanding of and exposure to VoIP (SIP).
Virtualization/Cloud experience (Virtual Machines, AWS, Containers, ....,).
Database familiarity (MS SQL, MySQL, backup management, constructing and running SQL queries.)
Solid understanding of Networking. CCNA a plus.
2-4 years plus of IT/NOC/Application experience.
Exposure to one or more IT disciplines (listed below in Desirable Skills section.)
Experience working with Trouble Ticket System(s) (Service Now is a plus)
Ability to analyze technical issues, perform trend analysis, and escalate appropriately.
Perform server and infrastructure support (restart/reboot) for on prem/data centers/cloud technologies.
Perform website monitoring and restoral (application restarts, server reboots).
Strong attention to detail and ability to focus and stay cool under stress.
Proven ability to multi-task and follow guidelines and instructions.
Writes and communicates well. Expected to contribute extensively to NOC runbooks.
Driven to grow technical skills and share with the NOC team.
Expected to contribute to training team mates.
A really good sense of humor 

Even Better:

3-5 plus years of IT/NOC/Application experience.
Broad exposure to multiple IT disciplines (listed below and in Desirable Skills section.)
Hands on experience with System/Server Support/Engineering (Windows, Linux, ….)
Linux experience (Linux CLI, CentOS and/or other distros, bash scripting, …)
Windows administrator experience (AD, Shared Folders, Powershell, ..)
Monitoring system experience with systems such as Nagios, New Relic, CloudWatch, Datadog, Pingdom, and/or others.
Who We Are:

Founded in 2000, Red Ventures is a portfolio of growing digital businesses that bring consumers and brands together through integrated e-commerce, strategic partnerships and many proprietary brands including Bankrate, AllConnect.com and Reviews.com. Headquartered south of Charlotte, NC, Red Ventures has over 3000 employees in offices across the US, as well as London and Sao Paulo.  For more information, visit www.redventures.com.

At Red Ventures we believe that diversity makes us stronger -  at work and in the world. Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications.

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Company summary

Red Ventures is a multi-billion-dollar portfolio of digital companies that specializes in bringing consumers and brands together. Through bespoke technology, integrated digital commerce and sales, distinguished partnerships, data science and original content from the company’s proprietary brands and marketplaces, Red Ventures provides better end-to-end consumer experiences throughout the buying cycle. Red Ventures now has more than 3,600 employees globally in offices across the US, UK and Brazil. So whether you’re looking for freedom to built and own a brand completely, an opportunity to partner with brands (and business leaders) who are already globally recognized, or make an impact with a nonprofit - you can do all of those things (and more) right here.

Perks

-A small, agile software development team environment with constant learning opportunities
-Full medical, dental, vision, disability and life insurance
-Untracked PTO and flexible working schedules
-401(k) with employer contributions
-A casual dress code

Tech Stack

Engineers are our core problem solvers. Here, you’ll build technology to optimize processes, scale at the speed of light, strengthen our infrastructure, and everything in between. But you won’t do it from a corner cubicle. You will work directly with business leaders, analysts, and creatives to build next-level platforms and products. While we do take a polyglot approach to engineering, our main tech stack includes: Golang, Node, Vue, AWS, React, Javascript, Docker and Spark.

Interview process

While the interview process for each position may vary, most will include four key steps.
1. Introductory Phone Call with a Recruiter
2. Technical Phone Call or a Technical Project
3. On-Site Interview
4. Video Interview

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