Strategic Financial Solutions

Technical Support Specialist (Entry Level)

Desktop Support in New York, NY

Posted 2020-02-19
Description

Overview
Are you looking to shift your Information Technology career into high gear at a rapidly growing, dynamic, financial services firm? Are you an expert at troubleshooting and identifying the best possible solutions? Do you embrace a customer first attitude?

We’re looking for an individual to join our Technical Support Team, responsible for handling the day to day support requests servicing 800+ associates across multiple office locations.

Responsibilities
Troubleshoot and resolve technical service requests in a timely and comprehensive manner
Support employee onboarding and offboarding, including PC setup and account management
Maintain documented SOPs and knowledge base articles to ensure processes and procedures are completed accurately
Support A/V and video conference needs
Responsible for providing strong customer service and communication as the first point of contact for all support incidents
Provide end user training when necessary
Provide support and ‘hands on the ground’ support for IT related deployments and projects
Responsible for asset management and inventory management

Qualifications
Innovative and self-motivated with the desire to take initiative
IT Service Desk support
Exceptional customer service abilities
Excellent written and oral communication skills
Strong analytical and problem-solving skills
Experience in relevant technologies;
Deploying and configuring desktop operating systems (Microsoft Windows, Mac OS)
Active Directory User and Group Management
Cloud based call center / telephony systems (8x8 preferred)
Office 365 (User, Mailbox and policy management)
Understanding of network configurations and basic troubleshooting
ConnectWise Service Board or other related Ticketing System
Desire to evaluate and become proficient in new (or new to you) technologies, processes, skills

About Strategic
Strategic Financial Solutions is a leading consumer finance company that specializes in helping people that have too much credit card debt. We were recently named the 21st Best Company to Work for in New York by Best Companies to Work For and have been certified as a Great Place to Work 4 times. Additional honors include being named, two times, as one of the 50 fastest growing companies in New York City and to the prestigious Inc. 500 list as one of the 500 fastest growing companies in the United States.

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