Salient CRGT

Technical Writer 3 9407

Desktop Support in Hancock County, MS, USA

Posted 2019-10-22
Description

Why Salient CRGT?

We’re passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation. We provide the tools and resources to help you be successful, and our culture fosters an environment in which idea sharing and collaboration is essential. Are you ready to make a difference?



The ideal candidate will be responsible for writing, rewriting and/or editing knowledge articles to support Service Desk operations. Articles identify procedures for Service Desk technicians to follow when responding to customer calls for assistance. Tech writer acquires subject knowledge by interviewing technicians & managers, reviewing service calls, working with product developers, observing performance of production methods, referring to technical specifications, etc. Conducts quality review of materials.

Required Qualifications
- Bachelors Degree

- 5 years expereince in technical writing.

- Minimum 3 years experience with Service Desk operations.

Desired Qualifications


- ITIL certification

Required Skills
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Company summary

Salient CRGT (SCRGT) is a leading technology company providing health, data analytics, cloud, agile software development, mobility, cyber security, and infrastructure solutions. We support these core capabilities with full lifecycle IT services and training—to help our customers meet critical goals for pivotal missions. We are purpose-built for IT transformation supporting federal civilian, defense, homeland, and intelligence agencies, as well as Fortune 1000 companies.

Interview process

Salient CRGT is dedicated to providing you with a competitive, cost-effective, and comprehensive benefits package. Your benefit offerings are designed to provide you and your family with benefit solutions that help you stay healthy, feel secure, and maintain a work/life balance.We provide new dynamism and innovative thinking to address their opportunities and challenges through:

Greater technical experience and broader resources
Precise alignment with mission requirements
Faster time to impact
Collaborative approach
Robust quality management program
Multiple federal contract vehicles

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