The VoIP Engineer/Technician is responsible for supporting Tier 1 network operations including troubleshooting, configuration issues, and service restoration.
This position requires knowledge of enterprise-class IP based telecommunication systems and associated technologies including VoIP, Cisco Unified Communications Manager, Cisco UCS, Cisco Expressway E/C, e911, carrier circuits including PRI and SIP, and other related technologies.
Monitoring and restoring robust and scalable telecommunication services
Maintain working knowledge of VOIP industry trends.
Monitor and maintain the operation of wide telecommunication systems
Ensure the necessary documentation and operating procedures.
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